Analy Ruiz
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Hardworking employee with multitasking, organization, and time management abilities.
Overview
11
11
years of professional experience
Work History
Human Services Technician III
Child Protective Investigations
07.2018 - Current
- Adhered to client confidentiality laws.
- Kept a record of case files to support proper documentation and record retention.
- Served as a mandatory abuse reporter.
- Established positive relationships with aid recipients, working hard to address individual needs and tailor specific services for them.
- Input sensitive information and data within the company portal.
- Assisted clients with connecting to community resources and appropriate services.
- Collaborated with other professionals to plan and coordinate care for clients.
- Documented client progress and activities in accordance with agency policies and procedures.
- Participated in professional development classes and training opportunities to enhance skills.
- Conducted home visits to assess clients' home environment.
- Supervised visits between parents, guardians, children who are under protective custody.
- Actively listened to client concerns while remaining non-judgmental throughout the conversation.
- Provided transportation for clients when necessary for medical appointments, drug testing, and visitations.
Administrative Assistant
Child Protective Services
05.2016 - 07.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Kept a record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff members.
- Received and sorted incoming mail and packages to distribute to the correct recipient.
- Developed and updated spreadsheets to track, analyze, and report data.
- Assisted with the development and implementation of new policies and procedures.
- Drafted correspondence and other documents for supervisors.
- Managed phone and email correspondence and handled incoming and outgoing faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries.
- Recorded new hires, transfers, terminations, and changes in job classifications for human resources files.
Front Desk Receptionist
Andrews Center
01.2015 - 05.2016
- Greeted guests at front desk while managing check-in and collection of payment process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate staff member.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect client information.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Resolved customer problems and complaints.
Education
Bachelor of Applied Science - Organizational Leadership
Brazosport College
Lake Jackson, TX05-2029
Associate of Arts - Multidisciplinary Studies
Brazosport College
Lake Jackson, TX08-2025
Associate of Arts - General Education
Alvin Community College
Alvin, TX05-2024
Associate of Arts - Mathematics
Tyler Junior College
Tyler, TX05-2014
High School Diploma -
Robert E Lee High School
Tyler, TX06.2012
Skills
- Case Documentation
- Scheduling
- Filing
- Deadline-Oriented
- Outlook, Word, Excel
- Organization
- Attention to Detail
- Time Management
- Multitasking
- Team Collaboration
- Effective Communication
Languages
Spanish
Professional
Timeline
Human Services Technician III
Child Protective Investigations
07.2018 - Current
Administrative Assistant
Child Protective Services
05.2016 - 07.2018
Front Desk Receptionist
Andrews Center
01.2015 - 05.2016
Bachelor of Applied Science - Organizational Leadership
Brazosport College
Associate of Arts - Multidisciplinary Studies
Brazosport College
Associate of Arts - General Education
Alvin Community College
Associate of Arts - Mathematics
Tyler Junior College
High School Diploma -
Robert E Lee High School
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