Analyn Fontana
Roseville,CA
Summary
Proven leader and efficient mail handler with a track record of enhancing team productivity and mail processing efficiency at the United States Postal Service. Excels in problem-solving and fostering team collaboration, significantly improving workplace safety and operational procedures. Demonstrated ability to train and develop teams, leading to increased morale and a more efficient, safe handling of mail and packages.
Overview
28
28
years of professional experience
Work History
Mail Handler
United States Postal Service, USPS
05.2005 - 05.2022
- Assisted in training new staff, sharing knowledge on best practices and operational procedures.
- Facilitated seamless operation, maintaining and organizing mail before dispatch.
- Managed operation of sorting machinery to handle both incoming and outgoing mail.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maximized workplace safety with proper handling techniques for heavy or oversized packages.
- Ensured timely delivery of mail by loading and unloading trucks, as well as transporting sorted mail to appropriate areas within the facility.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Assisted in the training of new employees, sharing best practices for effective mail handling procedures.
- Improved mail processing efficiency by sorting and organizing incoming and outgoing mail accurately and promptly.
- Contributed to positive workplace culture by fostering open communication channels among team members, leading to increased morale and job satisfaction rates.
- Maintained clean and organized mail room to promote safety and efficiency.
- Utilized automated equipment for faster sorting, reducing manual labor requirements and increasing accuracy rates.
Sales Associates/Team Leader
Mervin’s Deparment Store
09.2003 - 05.2005
- Maintained organized presentable merchandise to drive continuous sales.
- Maintained organized racks and shelves to ensure visual consistency.
- Analyzed stock data and logistics for better responsiveness to guest demands.
- Performed thorough analysis to ensure accurate return processing.
- Assisted guests with finding alternative merchandise to meet needs.
- Ensured prompt service to enhance guests satisfaction at checkout.
- Engaged with guests to effectively build rapport and lasting relationships.
- Managed daily operations efficiently, ensuring smooth workflow and optimal productivity levels within the team.
Sales Associate/Team Leader
Target Store
10.1994 - 05.2003
- Engaged with guests to effectively build rapport and lasting relationships.
- Managed daily operations efficiently, ensuring smooth workflow and optimal productivity levels within the team.
- Conducted regular meetings with the team to review progress against goals, address challenges, and celebrate successes together.
- Developed innovative merchandising strategies to enhance product visibility and stimulate consumer interest.
- Answered guests questions about sizing, accessories, and merchandise care.
- Enhanced guests satisfaction by resolving complex issues promptly and providing exceptional service.
- Evaluated staff performance regularly, offering constructive feedback and implementing professional development opportunities.
- Cultivated a positive work environment, fostering strong teamwork and high employee morale.
- Coordinated schedules for staff members, balancing workload distribution while minimizing overtime expenses.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped guests locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential guests.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Contributed to team objectives in fast-paced environment.
- Set and achieved company defined sales goals.
- Fostered lasting relationships with guests through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Trained new employees on guests service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Managed and ensured timely completion of guest checkout procedures.
Education
Finance
Jose Rizal College
Manila, Philippines Graduated In Bachelor And Arts - Accounting
National College of Business And Arts
Manila, Philippines 10.1990
Skills
- Handling and sorting mail
- Team collaboration
- Problem-solving skills
- Workplace safety
- Excellent guests service
Languages
English
Full Professional
Timeline
Mail Handler
United States Postal Service, USPS
05.2005 - 05.2022
Sales Associates/Team Leader
Mervin’s Deparment Store
09.2003 - 05.2005
Sales Associate/Team Leader
Target Store
10.1994 - 05.2003
Finance
Jose Rizal College
Graduated In Bachelor And Arts - Accounting
National College of Business And Arts