Summary
Overview
Work History
Education
Skills
Timeline
Generic

analyn viray

Redwood City,CA

Summary

Dynamic and detail-oriented professional with extensive experience, excelling in customer service and appointment scheduling. Proven ability to enhance patient satisfaction through empathetic communication and effective organizational skills. Adept at managing sensitive information while ensuring compliance with HIPAA regulations, contributing to a safe and welcoming environment for all.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

Brookdale
10.2022 - 06.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Lead Caregiver

Kensington Place Retirement Home
02.2018 - 09.2022
  • Increased safety measures by conducting risk assessments and promptly implementing necessary precautions in the home environment.
  • Provided timely assistance with personal hygiene tasks such as bathing, grooming, dressing, maintaining dignity and respect throughout the process.
  • Boosted patient morale by fostering strong relationships built on trust, empathy, and open communication.
  • Improved patient satisfaction by creating a comfortable living environment through regular housekeeping tasks and personalized services.
  • Streamlined workflow processes by implementing organizational systems that improved overall efficiency within caregiving teams.
  • Maintained strict confidentiality regarding sensitive patient information in compliance with HIPAA regulations and professional ethics.
  • Collaborated with multidisciplinary teams to provide holistic care, addressing the physical, emotional, and psychological needs of each patient.
  • Assisted patients with mobility limitations through proper transfer techniques and adaptive devices to ensure safe movement within their homes.
  • Developed individualized activities to stimulate cognitive function and encourage social interaction among patients with dementia or Alzheimer''s disease.
  • Organized regular outings and recreational activities for patients, promoting overall well-being and enhancing quality of life.

Front Desk Agent

Courtyard by Marriott
04.2019 - 04.2021
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.

Education

Billing And Coding Specialist

San Mateo Adult & Career Education
San Mateo, CA
02.2025

Bachelor Of Science - Computer Science

Centro Escolar University
Manila Philippines
03.2004

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Appointment scheduling
  • Verbal and written communication
  • Administrative skills
  • Data entry
  • Cash handling
  • Hospitality services
  • Sensitive information handling
  • Work prioritization
  • Proficient in software
  • Microsoft office
  • Payment processing
  • Record keeping
  • Insurance verification
  • ICD-10 proficiency
  • CMS-1500 form completion
  • Medicare and medicaid billing
  • Medical coding expertise
  • Appeals processing
  • Patient account management
  • HIPAA compliance

Timeline

Front Desk Receptionist

Brookdale
10.2022 - 06.2024

Front Desk Agent

Courtyard by Marriott
04.2019 - 04.2021

Lead Caregiver

Kensington Place Retirement Home
02.2018 - 09.2022

Billing And Coding Specialist

San Mateo Adult & Career Education

Bachelor Of Science - Computer Science

Centro Escolar University

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analyn viray