Analyshia Snider-Jones
San Antonio
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at JP Morgan Chase. Expert in case analysis and policy interpretation, coupled with exceptional problem-solving and teamwork skills. Achieved significant improvements in efficiency and dispute resolution, demonstrating a strong ability to multitask and maintain attention to detail under pressure.
Overview
9
9
years of professional experience
Work History
Disputes Specialist
JP Morgan Chase
10.2023 - Current
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
- Analyzed, researched and resolved payment claims within required timeframes.
- Adhered to department processes, procedures and goal expectations for case investigations.
- Kept up to date on industry information, system changes, network rules and compliance issues.
- Maintained accurate records of all disputes, ensuring proper documentation was in place for future reference or audits.
Travel Consultant
TaskUs
10.2022 - 10.2023
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
Client Analyst
TaskUs
06.2019 - 10.2022
- Participated in ongoing professional development opportunities to stay current with industry best practices.
- Implemented process improvements that led to increased efficiency in data collection, analysis, and reporting tasks.
- Mentored junior analysts, sharing knowledge on best practices while fostering professional growth within the team environment.
- Supported sales team efforts by creating compelling pitch materials showcasing the company''s analytical capabilities and success stories.
- Aligned campaign objectives and KPIs with client business goals, developed performance measurement plans and recommended campaign optimization.
- Delivered actionable insights and analyses on campaign performance.
Delivery Driver
Amazon
12.2018 - 06.2019
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Customer Service Representative
VMC Volt
07.2018 - 12.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Chat Support Representative
Conduit Global Call Center
10.2017 - 03.2018
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
Server
Olive Garden Restaurant
06.2015 - 10.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Oliver Wendell Holmes High School
San Antonio, TX06.2015
Skills
Case analysis
Assertiveness
Policy Interpretation
De-Escalation Techniques
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Attention to Detail
Problem-solving abilities
Multitasking
Reliability
Timeline
Disputes Specialist
JP Morgan Chase
10.2023 - Current
Travel Consultant
TaskUs
10.2022 - 10.2023
Client Analyst
TaskUs
06.2019 - 10.2022
Delivery Driver
Amazon
12.2018 - 06.2019
Customer Service Representative
VMC Volt
07.2018 - 12.2018
Chat Support Representative
Conduit Global Call Center
10.2017 - 03.2018
Server
Olive Garden Restaurant
06.2015 - 10.2017
High School Diploma -
Oliver Wendell Holmes High School