Analysia Williams
Phoenix,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Waste Management
07.2021 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Detailed payment options and explained price, receipt and billing details to customers.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Resolution Specialist
American Home Shield
06.2020 - 12.2020
- Identified and assessed customer's needs quickly and accurately.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Modified, updated and processed existing policies.
Senior Customer Advocate/Dispatcher
Nexa Receptionists
11.2018 - 06.2020
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
- Delivered prompt service to prioritize customer needs.
Lead Preschool Teacher
Kid's Country Club
10.2017 - 09.2018
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Utilized books, songs and games to engage students.
- Addressed behavioral and learning issues with parents and daycare management.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Submitted weekly lesson plans.
- Established positive relationships with students and families.
- Assisted and supervised 13 children through entire school day for Preschool Classroom and 20 children for School Age Classroom
Party Host
Main Event Entertainment
07.2016 - 01.2017
- Supervised children's activities, maintaining happiness, safety and well-being.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Decorated and set tables in accordance with party themes and age groups.
- Took information about guests' party size, led to seating and offered menus.
- Built and established positive relationships with patrons, team members and supervisors.
- Coordinated schedules and timelines for events.
All Purpose Clerk
McDonald's
07.2015 - 07.2016
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
Education
High School Diploma -
Westview High School
Avondale, AZ05.2016
Skills
- Active Listening
- Credit Card Payment Processing
- Critical Thinking
- Money Handling Abilities
- Call Center Operations
- Computer Proficiency
- Conflict Resolution
- Parent and Student Communication
- Positive Atmosphere Promotion
- Classroom Management
- Classroom Safety Practices
- Claims Submissions
- Warranty Requirements
- Payment Collection
- Software Applications
Timeline
Customer Service Representative
Waste Management
07.2021 - 11.2022
Customer Service Resolution Specialist
American Home Shield
06.2020 - 12.2020
Senior Customer Advocate/Dispatcher
Nexa Receptionists
11.2018 - 06.2020
Lead Preschool Teacher
Kid's Country Club
10.2017 - 09.2018
Party Host
Main Event Entertainment
07.2016 - 01.2017
All Purpose Clerk
McDonald's
07.2015 - 07.2016
High School Diploma -
Westview High School