Analyssa Ayala
Sonora,CA
Summary
Energetic professional with proven expertise in customer service and team collaboration, honed at Starbucks and Sunrise Senior Assisted Living. Excelled in fostering positive environments, enhancing customer satisfaction, and driving sales through strategic upselling. Skilled in cash handling and crisis intervention, demonstrating a unique blend of interpersonal and analytical abilities to uplift team performance and client well-being.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
Sonora, CA
10.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Barista Shift Supervisor
Starbucks
Folsom, CA
12.2020 - 03.2022
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
Care Manager
Sunrise Senior Assisted Living
Sacramento, CA
12.2019 - 07.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
Education
Diploma -
Calaveras High School
San Andreas, CABusiness Management
Columbia College
Sonora, CASkills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Problem-Solving
- Respectful and Compassionate
- Patient Care
- First aid and safety
- Verbal and written communication skills
- COVID-19 Safety Policies
- Behavioral Management
- Documentation
- HIPAA Compliance
- Client documentation
- Employee Training
- Scheduling Coordination
- Staff Scheduling
Timeline
Barista
Starbucks
10.2023 - Current
Barista Shift Supervisor
Starbucks
12.2020 - 03.2022
Care Manager
Sunrise Senior Assisted Living
12.2019 - 07.2020
Diploma -
Calaveras High School
Business Management
Columbia College