Analyssia Ham
AUSTIN,TX
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
8
8
years of professional experience
Work History
Sr. Customer Operations Representative
REDWOOD LOGISTICS
11.2020 - 01.2023
- Served as a point of contact for Business Development Partners, participating in Customer visits and account reviews and resolving customer issues
- Consistently in the top 10 on customer touch points, this ensures customer satisfaction and quality of work
- Created and managed daily accuracy report to ensure accurate number are reported for customer metrics
- Maintain internal customer files
- Monitor profit margin to identify opportunities for healthy business growth
- Critically analyze market to quote and win profitable business
- Consistently exceeded monthly revenue goals.
- Handled customer needs and issues by working with representatives and customers directly.
- Collaborated with various departments to support daily activities oversight and coordination.
- Communicated freight status with customers, shipping partners, receiving parties and internal team.
- Reviewed and resolved discrepancies with invoices, working closely with accounting team.
Assistant Project Manager
CONCEPT SERVICES
06.2016 - 03.2020
- Oversee the job flow for individual projects including preparing bids, quoting, purchasing, coordinating and delivery of all equipment
- Review project plans and approve drawings for fabrication
- Developed and maintained project documentation for reliable records.
- Generated weekly and monthly status reports for helpful progress tracking.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
Logistics Coordinator
Concept Services
05.2015 - 06.2016
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
Education
High School Diploma -
Azle
Skills
- Communication Problem-Solving
- Microsoft Office
- Vendor Contracts
- Carrier Relationships
- Experienced with Smartsheet
- Experienced with Clouds based software
- Meeting Support
- Customer Satisfaction
- Staff Support
- Accounts Payable and Accounts Receivable
- Shipment Documentation
Timeline
Sr. Customer Operations Representative
REDWOOD LOGISTICS
11.2020 - 01.2023
Assistant Project Manager
CONCEPT SERVICES
06.2016 - 03.2020
Logistics Coordinator
Concept Services
05.2015 - 06.2016
High School Diploma -
Azle