Ana M. Gomez Ramos
Office Assistant -Customer Service - Driver
Bloomington,CA
Summary
Seeking for an opportunity to work for a company where the five years of experience in accounting and strong work ethics can bring value to the business. Being a quick learner, detailed oriented, organized, great team player as well as capable of working independently, with great customer service experience and being bilingual (English and Spanish) it would be a pleasure to work for a company where there is potential to grow professionally and personally.
Overview
2025
2025
years of professional experience
Work History
Professional Passenger Transportation Driver
Uber, Lyft
Inland Empire, CA
9 2021 - Current
- Provided timely transportation of diverse clients to healthcare facilities, work, home, airports, etc.
- Coordinated schedules and communicated changes to customers.
- Maintained 100% clean driving record.
- Ensured riders had a pleasant drive resulting in a 5-star rating.
- Completed over 9,300 successful rides.
Cash Specialist/Accounts Payable Administrative Assistant
PrideStaff Financial
Fresno, California
09.2022 - 07.2023
- Contributed to positive work environment by providing support to colleagues on best practices in cash management.
- Performed card transactions to complete customer payments.
- Entered daily bank deposits accurately.
- Supported internal departments with accurate recordkeeping and timely communication regarding payment status updates.
- Used Bullhorn system for setting new accounts, tracking inventory for office supplies, entering bills and processing payments.
- Coordinated with internal departments such as purchasing, marketing and managers fostering effective collaboration on financial matters like verifying expenses before submitting payments.
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
Office Assistant/Project Coordinator
Ashland Integrated, Inc
San Bernardino, California
09.2019 - 07.2021
- Enhanced office efficiency by managing schedules, organizing files, and maintaining clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling phone calls and visitor inquiries.
- Processed incoming and outgoing mail and packages according to established procedures.
- Using QuickBooks, supported financial operations by entering vendor invoices and billing customers, issuing payments to vendors and entering payments received contributing to timely and accurate financial reporting.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Negotiated with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project's success.
- Created job files for assigned projects and maintained current data in each file.
- Reported regularly to project managers on progress, technical problems, provided updates with daily reports from technicians.
- Informed and supported business leaders through consistent communication and administrative support duties.
Customer Service
Honor Plastics, Inc DBA PEP
Pomona, California
05.2018 - 04.2019
- Delivered exceptional customer service, addressing concerns and providing product information like pricing, inventory availability, changes to existing order, merchandise issues and shipping information.
- Input order information into Quickbooks/IQMS system and updated customer accounts to document and track customer orders.
- Received and followed pick sheets to gather merchandise for customer orders.
- Coordinated logistics for customer orders, local and international finding best rate quotes.
- Collaborated with finance teams for timely payment processing and accurate financial reporting.
- Contacted customers to collect payments and verify or add to existing information, consistently providing timely, accurate and customer-oriented service.
Office Administrator
Quality Shutters, Inc
Riverside, Washington
01.2004 - 05.2018
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Provided exceptional customer service by assisting customers scheduling and maintaining record-keeping of appointments, reschedules, cancellations, inquiries and prompt resolution of issues.
- Processed customer orders in line with established policies and procedures.
- Tracked office and warehouse inventory and restocked low items to keep team members on-task and productive.
- Expedited invoice processing by accurately reviewing vendor submissions, 3-way invoice matching, reconciling accounts payable, and conducting timely payments.
- Prepared and mailed invoices to customers, reviewed aged receivables, collaborated with implementing effective collections strategies and maintaining communication with clients.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Using Peachtree system assisted with bookkeeping, providing financial & GL reports and reconciling accounts.
- Assisted with the business license & business permits renewals.
- Assisted with submitting quarterly sales tax return and prepayments to the Ca. Dept Of Tax and Fee Administration.
Education
HIGH SCHOOL DIPLOMA -
CHAFFEY HIGH SCHOOL
Ontario, CASkills
Problem-solving abilities
Self motivation
Multitasking Abilities
Organizational skills
Bilingual - Spanish
Quickbooks
Peachtree
Word
Excell
Outlook
References
Available upon request
Timeline
Cash Specialist/Accounts Payable Administrative Assistant
PrideStaff Financial
09.2022 - 07.2023
Office Assistant/Project Coordinator
Ashland Integrated, Inc
09.2019 - 07.2021
Customer Service
Honor Plastics, Inc DBA PEP
05.2018 - 04.2019
Office Administrator
Quality Shutters, Inc
01.2004 - 05.2018
Professional Passenger Transportation Driver
Uber, Lyft
9 2021 - Current
HIGH SCHOOL DIPLOMA -
CHAFFEY HIGH SCHOOL