Ana M. Gonzalez
Katy,TX
Summary
Positive and diligent Customer Service professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 8 years of Multi-Family Management experience paired with goal-oriented and performance-minded approach.
Overview
8
8
years of professional experience
Work History
Resident Relations Manager
Abbey Residential
02.2021 - Current
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Reported and documented maintenance requests and scheduled appropriate services.
- Conducted property move-ins, move-outs and walk-through inspections.
- Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers.
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- Used OneSite to maintain resident database of personal information, repairs and lease agreements.
- Responded to Common Area Maintenance (CAM) inquiries.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Assistant Manager
Karya Management
10.2017 - 01.2021
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
Leasing Consultant
Indus Management
07.2015 - 10.2017
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Distributed and followed up on tenant renewal notices.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Distributed flyers to raise awareness of properties and attract more tenants.
Education
High School Diploma -
Sharpstown High School
Houston, TX05.2015
Skills
- Vendor Coordination
- Account Updating
- Paperwork Processing
- Data Entry
- Customer Relationship Management (CRM)
- Product Sales
Timeline
Resident Relations Manager
Abbey Residential
02.2021 - Current
Assistant Manager
Karya Management
10.2017 - 01.2021
Leasing Consultant
Indus Management
07.2015 - 10.2017
High School Diploma -
Sharpstown High School
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