Ana M. Martinez
Clermont,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Translator and Interpreter
Aspire Health Partners
04.2019 - 10.2023
- Maximized quality control of translated documents.
- Bridged language barriers during diplomatic engagements by serving as an interpreter for government officials in high-stakes negotiations or discussions.
- Collaborated closely with project managers to meet tight deadlines while maintaining superior linguistic quality.
- Maintained message content, tone, and emotion as closely as possible.
- Developed strategies to perform accurate and consistent translations.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Interpreted spoken and written languages other than English and vice versa.
- Worked with other translators to facilitate real time conversations.
- Listened to recordings and translated confidential information.
- Interpreted conversations between foreign language-speaking clients and others.
- Translated documents from Spanish to English and viceversa.
Customer Relations Manager
City Kia Of Greater Orlando
01.2022 - 04.2023
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Created customer support strategies to increase customer retention.
- Analyzed customer feedback data to identify trends and areas requiring improvement initiatives.
- Educated customers about our care packages and services included with their vehicle purchase.
Enviromental Services Director
HCSG
04.2014 - 10.2022
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Implemented staff training programs focused on environmental awareness, promoting a safety-conscious work culture.
- Maintained required records of work hours, budgets and payrolls.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Managed laundry sorting, washing, drying, and ironing.
Leasing Consultant
Davis Property Management
08.2014 - 02.2016
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
Education
Diploma - Psychology
Allison
Online Education04.2021
Associate of Applied Science - Secretarial Studies And Office Administration
Liceo De Arte Y Tecnologia
Hato Rey, PR05.2006
High School Diploma -
Lola Rodriguez De Tio
Carolina, PR05.2005
Skills
- Cultural Awareness
- Professional ethics understanding
- Team Collaboration Aptitude
- Fluent Bilingualism
- Business Operations
- Customer Needs Assessment
- Customer Surveys
- File Maintenance
Certification
- EHS - Environmental Health and Safety Professional
- OSHA occupational safety certified
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Customer Relations Manager
City Kia Of Greater Orlando
01.2022 - 04.2023
Translator and Interpreter
Aspire Health Partners
04.2019 - 10.2023
Leasing Consultant
Davis Property Management
08.2014 - 02.2016
Enviromental Services Director
HCSG
04.2014 - 10.2022
Diploma - Psychology
Allison
Associate of Applied Science - Secretarial Studies And Office Administration
Liceo De Arte Y Tecnologia
High School Diploma -
Lola Rodriguez De Tio