Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Marla Martell

Miami,Florida

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Office Manager/Administrative Assistant

Healtria
05.2023 - Current
  • Directed operational tasks, overseeing personnel and engaging with clients.
  • Assist CEO
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

Patient Coordinator/Administrative Assistant

Dr. Lamas dental specialists
09.2022 - 05.2023
  • Patient care coordinator working with dentrix systems
  • Making appointments taking calls booking surgeries
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
  • Explained upcoming treatment preparation, instructions, and other facts to patients.
  • Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
  • Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
  • Contributed to the achievement of clinic goals by consistently meeting or exceeding performance metrics related to patient satisfaction and efficiency.
  • Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
  • Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
  • Resolved customer complaints using established follow-up procedures.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.

Front Office Manager

Body Rx Anti-Aging Miami
02.2021 - 01.2023
  • Handled phone calls and scheduled appointments.
  • Talking to lab billing etc
  • Making sure office is clean near and prepped
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
  • Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
  • Coached employees through day-to-day work and complex problems.
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
  • Managed daily room inventory to maximize occupancy rates and revenue generation.
  • Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
  • Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
  • Created, prepared, and delivered reports to various departments.
  • Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
  • Implemented staff training programs, improving employee performance and team cohesion.

Dispatcher/Customer Service

Endicott
09.2020 - 12.2020
  • Answer inbound calls dispatch emergencies to doctors hospitals etc
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.

Teacher

miami dade county public schools
08.2019 - 04.2020
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
  • Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
  • Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
  • Improved student engagement by incorporating interactive learning technologies into lesson plans.
  • Enhanced students' critical thinking and problem-solving skills through project-based learning.
  • Promoted digital literacy by integrating technology into curriculum.
  • Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
  • Fostered positive learning environment that encouraged student curiosity and critical thinking.
  • Enhanced literacy skills with targeted reading programs.
  • Coordinated with language specialists to support English Language Learners, fostering more inclusive classroom.
  • Guided students through college application process, increasing number of students accepted into their first-choice institutions.
  • Organized and led educational field trips that complemented classroom learning, broadening students' real-world understanding.
  • Pioneered sustainability project that educated students on environmental issues and solutions.
  • Increased parental involvement in students' education by organizing regular communication and events.
  • Conducted ongoing professional development in educational technology, keeping teaching approach current and effective.
  • Designed curriculum materials for special education students, facilitating inclusive learning.
  • Utilized data-driven instruction to tailor lessons for improved academic performance.

Sephora Product Consultant

Sephora
12.2015 - 09.2018
  • Beauty sales artist
  • Established long term customer relationships by using effective communication and active listening skills.
  • Demonstrated products to help customers try out offerings before making purchases.
  • Helped identify product gaps and opportunities to improve product position in market.
  • Worked directly with stakeholders and customers to understand competitive landscape.
  • Attended trainings and workshops to learn about new products and then shared this information with customers.
  • Reliable resource for troubleshooting issues related to multiple products.
  • Provided exceptional post-sales support, fostering long-term client relationships and maintaining high retention rates.
  • Evaluated competitive landscape, providing actionable insights for the development of unique selling propositions and positioning strategies.

Gap Sales Associate

Gap Inc.
09.2011 - 06.2015
  • Make sure costumer was pleased with experience and cash out Digital Photography with POS system
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Secretery Assistant

Rodolfo sidron Pediatrics
02.2011 - 08.2013
  • Handled filing tasks efficiently.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Increased efficiency by implementing new processes and providing administrative support to management.

Lifestyle photographer

LINKS
06.2009 - 09.2010
  • And blogger
  • Instagram @welcometomarlalandblog Answer calls
  • Transfer patient calls record patient data etc
  • Beauty consultant/receptionist, Trade Miami secret beauty salon

Customer Service Representative

United Home Care
06.2009 - 09.2010
  • Transfer all calls
  • Facilitated communication between clients and case managers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Elections Poll Worker Trainer

Miami Dade Elections Department
03.2024 - 12.2024
  • Monitored candidates and members of public for compliance with security, campaign and other procedures.
  • Educated first-time voters on proper voting procedure, promoting confidence in their ability to cast an informed ballot.
  • Facilitated timely closure of polling stations at day''s end by reconciling votes quickly and accurately while maintaining proper documentation.
  • Preserved voter privacy through careful handling of sensitive information and strict adherence to confidentiality protocols.
  • Maintained accurate voter records by diligently updating the registration database.
  • Reduced wait times for voters by managing lines effectively and expediting check-in procedures.
  • Managed challenging situations calmly and professionally, effectively resolving disputes or disruptions within the polling place.
  • Set up, monitored and maintained polling equipment.
  • Provided excellent customer service to voters, addressing questions and concerns with patience and professionalism.
  • Safeguarded election materials from tampering or damage, ensuring accurate election results were reported at the end of the day.
  • Increased accuracy in vote counts by meticulously inspecting ballots for proper completion before submission into counting machines.
  • Enhanced voter experience by efficiently processing registrations and providing clear instructions.
  • Troubleshot technical issues with voting equipment, ensuring minimal disruption to the voting process.
  • Continuously updated knowledge on election laws, regulations, and procedures in order to provide accurate information to voters and fellow poll workers.
  • Issued ballots and provided instruction on how to correctly mark choices.
  • Supported fellow poll workers through collaboration and communication, contributing to a successful team dynamic.
  • Assisted voters with disabilities, ensuring equal access to voting processes and equipment.
  • Registered new voters for primary and general elections.
  • Coordinated distribution of essential supplies such as ballots, voting machines, and informational materials to polling stations.
  • Checked addresses, IDs and registration cards.
  • Collaborated closely with local authorities to ensure security measures were implemented properly at polling locations throughout Election Day.
  • Promoted a positive voting atmosphere by maintaining clean, orderly, and welcoming polling stations.
  • Upheld election integrity by verifying voter eligibility according to established guidelines.
  • Ensured smooth polling station operations by setting up equipment and organizing materials in a timely manner.
  • Assisted non-English speaking voters with language interpretation services when needed, promoting inclusivity in the electoral process.
  • Posted signs, instructions and statutory notices for incoming voters to see.
  • Addressed voter questions and concerns.
  • Checked elector identification and eligibility and marked elector numbers in register.
  • Attended appropriate training sessions and information briefings.
  • Maintained ballot secrecy and confidentiality.
  • Prepared, cleaned and maintained polling stations.
  • Marked elector numbers and ballot paper numbers in corresponding registers.
  • Opened and closed polling booths.
  • Issued and collected voter ballot papers.
  • Reported progress and concerns to Duty Returning Officer and Presiding Officer.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Education

High school diploma or GED -

G. Holmes Braddock Senior High School
Miami, FL
06.2009

Bachelor of Arts - Clinical Psychology

FIU
Miami Florida
06.2015

Associate of arts - undefined

Miami dade college
Miami, FL
05.2014

Skills

  • Marketing
  • Teaching
  • Retail sales
  • Time Management
  • Organizational Skills
  • Microsoft Word
  • OS
  • POS
  • Microsoft Office
  • WordPress
  • Blogging
  • Makeup Application
  • Digital marketing
  • Social media management
  • Writing skills
  • Typing
  • Bilingual
  • Spanish
  • Medical office experience
  • Google Docs
  • Presentation skills
  • Communication skills
  • Management
  • Medical terminology
  • Customer service
  • Office management
  • Organizational skills
  • Office administration

Certification

Teaching Certification

Languages

English/Spanish - Expert

Timeline

Elections Poll Worker Trainer

Miami Dade Elections Department
03.2024 - 12.2024

Office Manager/Administrative Assistant

Healtria
05.2023 - Current

Patient Coordinator/Administrative Assistant

Dr. Lamas dental specialists
09.2022 - 05.2023

Front Office Manager

Body Rx Anti-Aging Miami
02.2021 - 01.2023

Dispatcher/Customer Service

Endicott
09.2020 - 12.2020

Teacher

miami dade county public schools
08.2019 - 04.2020

Sephora Product Consultant

Sephora
12.2015 - 09.2018

Gap Sales Associate

Gap Inc.
09.2011 - 06.2015

Secretery Assistant

Rodolfo sidron Pediatrics
02.2011 - 08.2013

Lifestyle photographer

LINKS
06.2009 - 09.2010

Customer Service Representative

United Home Care
06.2009 - 09.2010

Associate of arts - undefined

Miami dade college

High school diploma or GED -

G. Holmes Braddock Senior High School

Bachelor of Arts - Clinical Psychology

FIU

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Marla Martell