Ana M Rodriguez
Holyoke,MA
Summary
Healthcare professional with strong foundation in patient care and medical support. Adept at handling patient needs, collaborating with healthcare teams, and ensuring clean and safe environment. Known for reliability, adaptability, and commitment to achieving positive patient outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HHA
Prime Home Care
03.2021 - 01.2025
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
Insurance Verification Representative
Wellfleet Insurance Group
10.2022 - 10.2024
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Verified health insurance coverage to confirm students coverage for necessary waiver requirements.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Handled sensitive personal information discreetly while adhering to strict privacy regulations at all times.
Front Office Assistant
Medexpress
09.2020 - 04.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted patients with Spanish-language inquiries in a timely and professional manner.
CNA
Mount Marie Nursing Home
04.2015 - 09.2020
- Apply clean dressings, slings, stockings, or support bandages, under direction of nurse.
- Communicate with patients to ascertain feelings or need for assistance or social and emotional support
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
CNA, HHA -
CNS Academy
Holyoke, MA06-2015
Skills
- Spanish speaking
- HIPAA compliance
- Attention to detail
- Organization and time management
- Patient care
- Recording vital signs
- Electronic charting
- Behavior redirection
- Vital sign monitoring
- Light housekeeping
- Patient-focused care
Certification
- CNA
- CPR Certification
Timeline
Insurance Verification Representative
Wellfleet Insurance Group
10.2022 - 10.2024
HHA
Prime Home Care
03.2021 - 01.2025
Front Office Assistant
Medexpress
09.2020 - 04.2023
CNA
Mount Marie Nursing Home
04.2015 - 09.2020
CNA, HHA -
CNS Academy
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