Anam Saleem
Summary
Enthusiastic Salesforce admin eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in Salesforce industry. Seeking for a full-time position that offers professional challenges utilizing interpersonal skills, time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crisis Counselor Volunteer
Crisis Text Line
New York, NY
03.2021 - Current
- Help clients deal with substance abuse, mental illness and physical disabilities through personalized support
- Approach and solve work problems with initiative and sound judgment
- Educate clients or community members about mental or physical illness abuse medication and available community resources.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Insurance Broker
Dora Brokerage
East Elmhurst, NY
06.2021 - 02.2024
- Recommended type and amount of coverage based on analysis of customers circumstances using persuasive sales techniques.
- Calculated quotes and educated potential clients on insurance options.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Met with prospective customers and business owners in homes, businesses and other settings.
- Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
Tax Intern
Raza Accounting & Tax Services Inc.
Valley Stream, NY
01.2021 - 05.2021
- Prepared various tax forms and documentation associated with tax compliance, audits and refunds.
- Prepared individual, trust, partnership and corporate tax returns.
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Kept case data and contact information up to date to expedite proceedings.
- Identified errors in previously filed tax returns.
- Reviewed clients current tax processes to identify inefficiencies, providing enhancements to improve procedures and reduce tax exposure.
Pharmacy Cashier
Norden Drugs
Flushing, NY
01.2019 - 12.2020
- Reported prescription errors to pharmacist on duty and adhered to company policies and procedures in relation to pharmacy errors and quality assurance directives.
- Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.
- Enforced compliance with state and local laws regarding regulated products such as prescription drugs, over-the-counter items with purchase limits, alcoholic beverages and tobacco products.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Assistant Manager
Cherry Hills
Queens, NY
11.2019 - 12.2019
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service
- Maximized employee performance with effective training and close mentoring
- Oversaw employee training and all staff management tasks.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Auxiliary Police Officer
NYPD
Queens, NY
06.2018 - 01.2019
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Provided for public safety by maintaining order, protecting people and property and promoting good community relations.
- Recorded facts to prepare reports documenting incidents and activities.
- Patrolled Queens location to preserve law and order, deter and detect criminal activity, enforce laws and regulations, respond to citizen requests for assistance and provide public safety.
Cashier
CVS
Rego Park, NY
02.2015 - 01.2019
- Balanced cash drawer at beginning and end of each shift
- Promoted loyalty programs and store cards & prevented losses by watching for suspicious behavior
- Enhanced shopping experiences, directing or escorting to product locations on the sales floor
- Kept customers happy by quickly processing payments and bagging purchases.
Skills
- Interpretation and Translation Services
- Customer Data Confidentiality
- Public Safety
- Crime Prevention
- Strong Communication and Interpersonal Skills
- Customer Service
- Quotes and Sales
- Team Leadership
- Salesforce Lightning
- Customer Relationship Management
Certification
Certified Salesforce Administrator
June 2022
Salesforce Certified Associate
May 2023
Property & Casualty License
May 2021
Languages
- English
- Hindi
- Urdu
- Punjabi
- Gujarati
Education
High School Of Applied Communication
06/2016
Timeline
Insurance Broker
Dora Brokerage
06.2021 - 02.2024
Crisis Counselor Volunteer
Crisis Text Line
03.2021 - Current
Tax Intern
Raza Accounting & Tax Services Inc.
01.2021 - 05.2021
Assistant Manager
Cherry Hills
11.2019 - 12.2019
Pharmacy Cashier
Norden Drugs
01.2019 - 12.2020
Auxiliary Police Officer
NYPD
06.2018 - 01.2019
Cashier
CVS
02.2015 - 01.2019