Hi, I’m
ANA M. SANTISTEBAN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Logistic industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
years of professional experience
Work History
ERIXMAR USASecaucus, NJ
Air Import Operations
06.2023 - Current
Job overview
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Increased customer retention by providing exceptional service and fostering positive relationships.
- Reduced shipping delays through proactive coordination with vendors and carriers.
- Ensured timely delivery of imported goods by closely monitoring shipment statuses and addressing potential issues promptly.
- Maintained compliance with customs regulations by diligently reviewing and submitting accurate paperwork.
- Negotiated competitive rates with freight forwarders, ultimately reducing overall transportation costs.
Starting Points Of Hudson County
School Social Worker
09.2022 - 06.2023
Job overview
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Worked with teachers to implement behavioral improvement plans based on established assessments.
- Monitored student attendance, documented truancy, and submitted referrals per requirements.
Schnitzer Steel, Inc.
Export Documentation Officer
01.2022 - 08.2022
Job overview
- Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
- Maintained open communication with global locations to facilitate smooth collaboration.
- Stayed on top of shipment locations and current status to update offices and customers.
- Developed and deepened successful partnerships with representatives of diverse shipping companies.
- Maintained current knowledge of relevant legislation, political situations or other factors that could affect freight shipping.
- Carried out day-day-day duties accurately and efficiently.
- Corrected billings and issued debit and credit memos for customers to reconcile accounting.
- Initiated and maintained customer master profiles to correct information and offer consistent service.
- Followed up with customers to resolve inquiries.
Leschaco, Inc.
Import Coordinator
09.2021 - 12.2021
Job overview
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Created and transmitted accurate documentation to governmental agencies for import activities.
- Coordinated company product shipments and international transactions to eliminate freight delays.
- Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
- Coordinated and negotiated contracts to facilitate freight movements.
TBS Tramo, Inc.
Air, Ocean Import Supervisor
09.2019 - 03.2020
Job overview
- Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
- Updated and maintained manuals and adhered to governmental regulations that affected product import.
- Supported import metrics around import functions and drove continuous performance improvements.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Advised customers on transportation options, types of carriers or shipping routes.
TBS Tramo, Inc.
Air Export Agent
07.2018 - 07.2019
Job overview
- Prepared bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
- Arranged delivery or storage of goods at destinations.
- Calculated weight, volume or cost of goods to be moved.
- Maintained open communication with global locations to facilitate smooth collaboration.
- Stayed on top of shipment locations and current status to update offices and customers.
- Developed and deepened successful partnerships with representatives of diverse shipping companies.
- Maintained current knowledge of relevant legislation, political situations or other factors that could affect freight shipping.
Leschaco, Inc.Jersey City, NJ
Air Export & Import, Ocean Import Agent
02.2014 - 07.2018
Job overview
- Streamlined the import process by effectively managing documentation and ensuring compliance with relevant regulations.
- Enhanced customer satisfaction by proactively addressing inquiries and providing timely updates on shipments.
- Coordinated with international carriers to arrange timely pick-up and delivery of ocean freight, reducing transit times.
- Decreased shipment delays by diligently tracking cargo movement and promptly resolving any issues that arose.
- Cultivated strong relationships with clients, vendors, and partners to facilitate efficient communication throughout the import process.
- Maintained accurate records of all shipping transactions to ensure proper billing and easy retrieval for future reference.
- Identified cost-saving opportunities in shipping routes, leading to reduced expenses for both the company and clients.
- Optimized internal processes by creating comprehensive training materials for new Ocean Import Agents, improving overall team efficiency.
- Expedited urgent shipments by closely monitoring schedules and swiftly addressing discrepancies with carriers as they arose.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
Harbor Freight
Receiving Clerk
02.2013 - 02.2014
Job overview
- Compared shipping orders and invoices against contents received to verify accuracy.
- Regularly reviewed invoices and double-checked orders.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Recorded regular progress and issues with products.
Education
Seton Hall UniversitySouth Orange, NJ
Master of Arts from Human Resources Training & Development
05.2017
Berkeley CollegeNewark
Bachelor of Arts from International Business
05.2012
Skills
- Remarkable ability to prioritize
- Conflict Resolution
- Strategic Planner
- Inventory Accuracy
- Harmonized Tariff Schedule
- Monthly Inventory
- Import and Export Operations
- US Customs and Immigration Regulations
- International Shipments
- Office Operations Client Support Customer Experience
- Shipment Booking
- Microsoft Office
- Purchase Orders
Accomplishments
- CERTIFICATIONS:
- IATA\ICAO DANGEROUS GOODS BY AIR - JUNE 2015
Languages
Spanish
Native or Bilingual
Timeline
Air Import Operations
ERIXMAR USA
06.2023 - Current
School Social Worker
Starting Points Of Hudson County
09.2022 - 06.2023
Export Documentation Officer
Schnitzer Steel, Inc.
01.2022 - 08.2022
Import Coordinator
Leschaco, Inc.
09.2021 - 12.2021
Air, Ocean Import Supervisor
TBS Tramo, Inc.
09.2019 - 03.2020
Air Export Agent
TBS Tramo, Inc.
07.2018 - 07.2019
Air Export & Import, Ocean Import Agent
Leschaco, Inc.
02.2014 - 07.2018
Receiving Clerk
Harbor Freight
02.2013 - 02.2014
Seton Hall University
Master of Arts from Human Resources Training & Development
Berkeley College
Bachelor of Arts from International Business
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