Ana M Tornabene
Carlsbad,NM
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
CARC Farm
Melody Ortis
Carlsbad, NM
02.2011 - 05.2013
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted clients in identifying career goals and job preferences.
- Developed personalized job search strategies for diverse client needs.
- Monitored client progress and adjusted plans as necessary.
- Encouraged client skill development through training programs and resources.
- Traveled to work locations to provide hands-on training, direct supervision and support to participants.
- Coached clients on appropriate workplace behavior and expectations.
- Guided clients in learning to complete job tasks to develop motivation and skills.
Gracehouse Group Home
Melissa Richard’s
Carlsbad, NM
05.2005 - 02.2010
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted clients with daily living activities and personal care needs.
- Monitored and documented client behavior and emotional well-being regularly.
- Facilitated group therapy sessions to encourage peer support and communication.
- Collaborated with multidisciplinary teams to ensure comprehensive client care.
- Maintained a safe and supportive environment for clients at all times.
- Maintained accurate records of all client interactions and activities in accordance with HIPAA regulations.
- Assisted in creating individualized treatment plans for clients based on their needs and goals.
- Monitored patient behaviors and reported significant changes to supervising mental health professionals.
- Accompanied patients to medical and counseling appointments.
- Issued medications from clinic dispensary and kept records using specified procedures.
Lending Hands/ Door of Opportunity
Sylvia Mendoza
Artesia, New Mexico
09.2003 - 04.2005
- Operated equipment to assist in daily production tasks efficiently.
- Maintained cleanliness and organization of work areas consistently.
- Collaborated with team members to streamline workflow processes effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Cosmetology
Eddy County Beauty
Carlsbad, NM 05.1998 - 06.1999
Loving High School
Loving, NMCertification
- Certified Strong Nations Zumba Instructor
Timeline
CARC Farm
Melody Ortis
02.2011 - 05.2013
Gracehouse Group Home
Melissa Richard’s
05.2005 - 02.2010
Lending Hands/ Door of Opportunity
Sylvia Mendoza
09.2003 - 04.2005
Cosmetology
Eddy County Beauty
05.1998 - 06.1999
Loving High School