Ana Mai Luckett
Portland
Summary
My objective is to strengthen any team I’m on with my creative problem solving, uplifting energy and pragmatic approach to any situation that comes up. Highly motivated and results-oriented professional (bilingual in Spanish) with an extraordinary, proven ability to manage logistics, projects, and client interactions. Earlier experiences in social services positions provide an empathetic foundation for customer service skills. Experience in restaurant and bakery settings created a work foundation of efficient, practical customer care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sr. Logistics Specialist
Simko North America
02.2022 - 12.2024
- In charge of delivery of $18 million of product to Simko’s largest customer, 30% of annual revenues. Responsibilities included:
- Tracking cargo on the seas
- Preparing for customs entry, and
- Liaising between overseas producer, shipping companies, customs personnel, warehouses, and customers.
- Managed trucking deliveries and consignment inventories.
- Conducted year end inventories on $25 million worth of inventory.
- Performed standard bookkeeping entries in systems.
- Trained all new employees, coordinated quality processes with our warehouses.
- Kept on top of factors affecting global supply chains during complicated geopolitical times.
Transitional Specialist
Ithaka
07.2020 - 07.2021
- Worked between two existing programs to act as an interagency liaison to improve communication and systems.
- Independently researched complex topics like immigration and incarceration to be able to serve clients more effectively.
- Conducted case management in Spanish while preparing documents in both English and Spanish.
- Maintained excellency in data reporting and documentation.
Youth & Children’s Program & Bilingual Residential Case Manager
TESSA (Domestic Violence Shelter)
07.2018 - 07.2020
- Built strong relationships with clients to understand their needs and ensure their success with our services.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Demonstrated strong organizational and time-management skills to ensure efficient workflow in the salon.
- Analyzed business goals and prioritized projects with incoming requests.
Server/Restaurant Cashier
La'au's Taco Shop
05.2017 - 03.2018
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently, prioritizing guest needs and enhancing satisfaction.
- Trained new team members on service standards and operational procedures.
- Assisted in maintaining cleanliness and organization of dining area for optimal guest experience.
- Prepared all in house beverages and condiments.
Bakery Cashier
The Old School Bakery
04.2015 - 08.2015
- Processed customer transactions efficiently, ensuring accurate cash handling and record-keeping.
- Assisted customers with product inquiries, enhancing overall shopping experience through exceptional service.
- Maintained cleanliness and organization of bakery displays, promoting an inviting atmosphere for customers.
- Ran farmers market stand, organized displays and managed all cash transactions accurately.
Server
Uchenna Ethiopian Restaurant
12.2012 - 09.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Communicated customer needs directly and efficiently to kitchen staff in both Spanish and English.
- Maintained high level of cleanliness in dining areas.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor of Arts - Spanish, History and Women’s Studies
Franklin & Marshall College
Lancaster, PA05-2017
Skills
- Positive and motivated customer service professional
- Excellent data and note-taking skills
- Collaborative team player
- Consistent, dependable work ethic
- High quality communication skills- trained in non violent communication in the work place
Certification
200 Hour Yoga Teacher Training certificate
Youth Mental Health First Aid certified
Confidential Victim Advocate certified
Languages
Spanish
Professional Working
English
Native or Bilingual
Portuguese
Elementary
Timeline
Sr. Logistics Specialist
Simko North America
02.2022 - 12.2024
Transitional Specialist
Ithaka
07.2020 - 07.2021
Youth & Children’s Program & Bilingual Residential Case Manager
TESSA (Domestic Violence Shelter)
07.2018 - 07.2020
Server/Restaurant Cashier
La'au's Taco Shop
05.2017 - 03.2018
Bakery Cashier
The Old School Bakery
04.2015 - 08.2015
Server
Uchenna Ethiopian Restaurant
12.2012 - 09.2013
Bachelor of Arts - Spanish, History and Women’s Studies
Franklin & Marshall College
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