Ana Maria Espinal Mejia
Nashua,NH
Summary
Highly driven and hardworking professional with three years of experience in Downstream Manufacturing. Proven leadership and teamwork skills provide a strong foundation for success and growth in the field. Motivated to take on new challenges with a strong work ethic, adaptability, and exceptional interpersonal skills. Skilled at working independently and quickly mastering new tasks.
Overview
11
11
years of professional experience
Work History
Manufacturing Down Stream
Bristol Myers Squibb
11.2021 - Current
- Proficient in Buffer Prep, Buffer Hold, Tech Core, Pre Viral, and Post Viral
- Certified in CGMP
- Aseptic Certified
- Implemented standard operating procedures for all downstream process activities.
- Monitored process parameters such as temperature, pressure and flow rate to ensure safe and effective production processes.
- Participated in regular training sessions designed to improve knowledge and understanding of current industry practices related to upstream and downstream processes.
- Inspected raw materials prior to use in order to verify their suitability for use in the production process.
- Performed daily inspections of all downstream process equipment to ensure compliance with safety regulations and standards.
- Identified potential safety hazards and took appropriate corrective action to eliminate or reduce risk.
- Responded quickly to emergency situations by taking appropriate actions according to established procedures.
- Assisted with troubleshooting issues that arose with facility production processes.
Contact Center Representative, CCR2
Triangle Credit Union
Nashua NH
11.2016 - 10.2021
- Provide friendly, professional financial assistance to members over the phone
- Open, close and update all types of accounts offered to new and existing members
- Loan and credit card certified
- Submit and evaluate loan applications and documentation to review credit worthiness
- Reject or approve loans
- Working collaboratively with all internal employees to resolve all member inquiries in a timely and effective manner
- Promote products and services to meet or exceed company objectives; cross selling products and services using sales strategies
SOS Credit Coordinator /RTM Clerk / Head Cashier
Lowe’s Home Improvements
Nashua NH
05.2013 - 08.2021
- Greet and promote Lowes credit card to all customers shopping at Lowes store
- Special order handling: keep track of special orders and inspect condition for customer pickup
- Work with vendor and process exchanges, returns or credits for damaged products, equipment and appliances
- Assure transactions are processed accurately and efficiently within busy, fast-paced retail environment
- Supervise and schedule lunch breaks for all cashiers on shift
- Assist customer service desk as needed
Key Holder / Sales Associate
Fossil
Merrimack NH
11.2018
- Provide excellent customer services and knowledge in order to assist customers
- Process all cashier transactions, returns or exchanges
Education
Nashua High School South
06.2010
Skills
- Bilingual- English and Spanish
- Leadership
- Goal Setting
- Multitasking
- Attention to Detail
- Excellent Communication
- Problem Solving
- Detail Oriented
- Fast learner
- Sales Service
- Decision-making capabilities
- Training and Development Experience
- Workflow Standardization Techniques
- Team Collaboration
Timeline
Manufacturing Down Stream
Bristol Myers Squibb
11.2021 - Current
Key Holder / Sales Associate
Fossil
11.2018
Contact Center Representative, CCR2
Triangle Credit Union
11.2016 - 10.2021
SOS Credit Coordinator /RTM Clerk / Head Cashier
Lowe’s Home Improvements
05.2013 - 08.2021
Nashua High School South