Ana Maria Flores Angulo
Hopkins,MN
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
5
5
years of professional experience
Work History
Cashier
Arepas on the go
Minneapolis, MN
01.2025 - Current
- Performed other duties as assigned by management.
- Answered phone calls to assist customers with questions and orders.
- Discounted purchases by scanning and redeeming coupons.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Accepted cash and credit card payments, issued receipts and provided change.
Server
El Loro Mexican Grill
Minneapolis, MN
04.2024 - 11.2025
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions and recommended specials to increase profits.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Prepared checks, itemizing total meal costs and taxes.
Recruiter
NS company
Minneapolis, MN
01.2023 - 03.2024
- Conducted exit interviews and completed employment termination paperwork.
- Collaborated with hiring managers to understand position requirements.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Assisted with the onboarding process for new hires.
- Negotiated salary and benefits packages with candidates.
Restaurant Manager
Sarabia Cafe & Bar
Esmeraldas, Ecuador
11.2021 - 11.2023
- Resolved problems or concerns to satisfaction of involved parties.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Provided exceptional customer service by anticipating guest needs before they arise.
Front Desk Receptionist
Wyndham Hotel
Guayaquil, Ecuador
05.2021 - 08.2021
- Handled payment processing and provided customers with receipts and proper bills and change.
- Updated customer information in databases regularly to ensure accuracy of records.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Maintained a clean and organized reception area to uphold company image.
Education
Bachelor of Arts - Hospitality Managament
Universidad San Francisco De Quito
Ecuador02-2022
Skills
- Online orders preparation
- Clear communication
- Professionalism and courtesy
- Money handling
- Attention to detail
- Hospitality and accommodation
- Supervision and leadership
- Problem resolution
- Digital advertising
- Market trends
Languages
English
Professional
Spanish
Full Professional
Timeline
Cashier
Arepas on the go
01.2025 - Current
Server
El Loro Mexican Grill
04.2024 - 11.2025
Recruiter
NS company
01.2023 - 03.2024
Restaurant Manager
Sarabia Cafe & Bar
11.2021 - 11.2023
Front Desk Receptionist
Wyndham Hotel
05.2021 - 08.2021
Bachelor of Arts - Hospitality Managament
Universidad San Francisco De Quito
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