Ana Maria Garcia Bansal
National City,CA
Summary
Dedicated Customer Service Associate with 5years experience in solving problems creatively, addressing customer requests and concerns using tact and diplomacy to achieve win-win outcomes.
Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Handling direct customer inquiries, implementing customer service policies and executing financial responsibilities dedicated to providing highest quality service satisfaction and unparalleled support making customers feel welcome.
Offering experience in related roles, as well as passion for improving service delivery, Works independently, with minimal supervision, and pitch in to complete tasks.
Demonstrated consistently strong work ethic and adherence to company policy and procedures.
Team player comfortable in competitive fast-paced environments focused on surpassing expectations and team success.
Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Walmart
National City, CA
06.2016 - Current
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help with retention and drive sales.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
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Education
Bachelor Of Science In Nursing -
Asian College of Science & Technology
Quezon City, Philippines 04.2012
Skills
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Patient and Empathetic
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Customer Retention Strategies
- Issue and Complaint Resolution
- Billing Adjustments
- Merchandise Orders and Exchanges
- Refunds and Returns Management
- Team-Oriented and Cooperative
Timeline
Customer Service Associate
Walmart
06.2016 - Current
Bachelor Of Science In Nursing -
Asian College of Science & Technology
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