AnaMaria Gonzalez-Mathias
North Chicago,IL
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
I enjoy playing Chess, Checkers, reading books, watching moving and playing with my grandchildren. I also enjoy going to my mother's and brother's to visit and have time with them. Going to Movies and going out to eat is nice now again.
Overview
23
23
years of professional experience
Work History
RS II Customer Service
Elevance
05.2006 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
Medical Assistant and Phlebotomist
Maranatha Dr. Laskowski
11.2005 - 05.2006
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant
LMG Family Practice
05.2003 - 11.2005
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Manager
Dr Robert Baker
02.1999 - 10.2002
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Evaluated report data to proactively adjust and enhance operations.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Education
No Degree - Pharmacy Technology
11.2016
High School Diploma -
05.1975
Studied in Biology and History. I then went to a Trade School in 2008 to become a Medical Assistant, Phlebotomist and Medical Biller.
Skills
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Needs Assessment
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Call Documentation
- Call Transfers
- Customer Service and Assistance
- Answering Customer Questions
- Statement Billings
- Excellent Attention to Detail
- Patient and Empathetic
- Call Volume and Quality Metrics
- Efficient Service
- Service Recordkeeping
- Service Billing
- Personal Service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
RS II Customer Service - Elevance
05.2006 - Current
Medical Assistant and Phlebotomist - Maranatha Dr. Laskowski
11.2005 - 05.2006
Medical Assistant - LMG Family Practice
05.2003 - 11.2005
Manager - Dr Robert Baker
02.1999 - 10.2002
Allied Pharmacy Technician - No Degree, Pharmacy Technology
St Scholastica High School - High School Diploma,
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