Ana Maria Gonzalez Shelton
Moab
Summary
Dedicated front desk agent skilled in managing check-in processes and providing exceptional customer service. Strong team collaboration and effective communication ensure a welcoming experience for all guests.
Overview
1
1
year of professional experience
Work History
Front Desk Agent
Wingate Hotel
Moab
08.2024 - 08.2025
- Managed check-in and check-out processes efficiently for all guests.
- Assisted guests with reservations, inquiries, and special requests promptly.
- Maintained cleanliness and organization of the front desk area at all times.
- Greeted guests and provided information about hotel services and amenities.
Skills
- Customer service
- Front desk operations
- Hospitality standards
- Team collaboration
- Effective communication
- Problem solving
- Organizational skills
- Cash handling
- Guest services
- Guest reception
- Conflict resolution
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Affiliations
- I have experience in customer service, achieving what the customer needs always doing by best and confirming that all special request have been done. Keeping the guest happy comfortable.
- I get along with coworkers, like and know how to work as a team
Accomplishments
- Gift cards
- Tips
Timeline
Front Desk Agent
Wingate Hotel
08.2024 - 08.2025
Similar Profiles
Mackenzie ThomasMackenzie Thomas
Front Desk Receptionist/Assistant Executive Housekeeper at Wingate HotelFront Desk Receptionist/Assistant Executive Housekeeper at Wingate Hotel
Tina AppelmanTina Appelman
Housekeeping Aide at Wingate HotelHousekeeping Aide at Wingate Hotel
Joselin Sanchez-GonzalezJoselin Sanchez-Gonzalez
Breakfast Attendant at Wingate HotelBreakfast Attendant at Wingate Hotel
Melissa DialMelissa Dial
Cosmetology/Barbershop Manager at Sport ClipsCosmetology/Barbershop Manager at Sport Clips
KRISTEN SANDSKRISTEN SANDS
Holistic Health Practitioner at Maiden Sol FarmHolistic Health Practitioner at Maiden Sol Farm