ANA MARIA KLING
Margate,FL
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
20
20
years of professional experience
Work History
Sales Associate
Rooms To Go
04.2013 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
SECURITY ALARM MANAGER-PRESIDENT
Crosspoint Security
02.2019 - 09.2025
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Reduced operational costs through strategic cost management initiatives.
- Delivered operational excellence by optimizing resources, processes, and overall cost structure.
Sales Consultant
TECNOLOGICO DE MONTERREY
04.2010 - 02.2012
- Identified new sales opportunities by researching market trends and competitor offerings.
- Spearheaded initiatives that led to improved visibility of our brand within target educational communities.
- Strengthened existing client relationships through regular communication and personalized attention to their needs.
- Maintained accurate records of all sales activities, including client interactions, follow-ups, and closed deals.
- Collaborated with colleagues to devise innovative strategies for reaching untapped markets within the education sector.
- Participated in team meetings and shared insights from sales experiences, contributing to collective knowledge growth among colleagues.
- Developed a reputation for exceptional product knowledge and genuine passion for enhancing student learning outcomes, leading to increased trust among clients.
- Conducted product demonstrations at conferences, trade shows, and school events to showcase our offerings effectively.
- Developed a deep understanding of customer needs and tailored presentations to highlight product features most relevant to their requirements.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Set up appointments with potential and current customers to promote new products and services.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Drove new business by acquiring new clients and expanding new and existing relationships.
Trade Marketing Manager
ROTOPLAS ECUADOR
01.2006 - 02.2010
- Devised product pricing strategies and trade marketing investments to support growth.
- Collaborated with merchandising team on creating differentiated in-store experiences through unique merchandising and collateral opportunities.
- Helped develop opportunities of seasonal programs and marketing programs to achieve retail needs and maximize sell-through.
- Managed and motivated team of 4 trade marketing executives.
- Coordinated efforts between marketing, logistics, finance, and other departments to ensure seamless execution of programs and initiatives.
- Boosted brand visibility by executing innovative in-store promotions and merchandising initiatives.
- Fostered a culture of continuous improvement within the team through regular feedback loops and performance evaluations.
- Collaborated closely with sales teams to ensure alignment on goals, targets, and strategic priorities for optimal results.
- Reviewed sales forecasts to anticipate inventory needs accurately, avoiding stockouts or excess inventory costs.
- Enhanced customer relationships by providing ongoing support, addressing concerns, and promptly resolving issues.
- Supported the development of annual budgets, consistently achieving cost-saving targets without compromising strategic objectives.
- Managed a cross-functional team to drive successful product launches and promotional campaigns.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Conducted market research to identify new opportunities and target markets.
- Coordinated with design and media teams to develop high-quality creative assets.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Wrote and distributed press releases to increase brand visibility.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
Education
BBA - Marketing
UEES
SAMBORONDON, ECUADOR09-2005
Skills
- Experience in sales
- Relationship building
- Presentation skills
- Team leadership
- Decision-making
- Problem-solving
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Resiliency
- Organizational skills
- Business Administration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
SECURITY ALARM MANAGER-PRESIDENT
Crosspoint Security
02.2019 - 09.2025
Sales Associate
Rooms To Go
04.2013 - Current
Sales Consultant
TECNOLOGICO DE MONTERREY
04.2010 - 02.2012
Trade Marketing Manager
ROTOPLAS ECUADOR
01.2006 - 02.2010
BBA - Marketing
UEES
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