Ana Maria Lopez
Miami,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Medical Assistant Technician
Coya Medical Center
02.2006 - 09.2023
- Contributed to efficient clinical operations by performing various medical procedures and assisting with diagnostic tests.
- Enhanced patient experience by providing quality care and maintaining a friendly, professional demeanor.
- Educated patients on their health conditions, medication usage, and self-care techniques to promote proactive healthcare management.
- Ensured accurate record-keeping for patient files, updating information as needed and maintaining confidentiality.
- Prepared examination rooms and sterilized equipment according to strict guidelines, ensuring a safe environment for patient care delivery.
- Performed phlebotomy procedures accurately and efficiently, minimizing patient discomfort during blood draws.
- Managed inventory of medical supplies, monitoring stock levels and placing orders as necessary to maintain optimal clinic operations.
Paralegal Specialist
Bufete Colectivo Jose Marti
03.1986 - 12.2004
- Enhanced case efficiency by managing and organizing legal documents, evidence, and client files.
- Streamlined communication with clients by drafting correspondence and tracking case progress.
- Conducted thorough legal research to support attorneys in developing strong case strategies.
- Prepared comprehensive trial materials, ensuring cases were well-prepared for court proceedings.
- Drafted accurate legal documents such as pleadings, motions, and briefs to effectively present the client''s position.
- Collaborated with attorneys to successfully prepare clients for depositions, mediation sessions, and court appearances.
- Maintained accuracy in all document filings by reviewing court rules and requirements before submission.
- Improved office productivity through effective management of attorney calendars and scheduling appointments.
- Increased client satisfaction by providing prompt updates on case status and addressing concerns professionally.
- Reduced errors in document production through meticulous proofreading of legal drafts before submission.
- Minimized risks associated with potential conflicts of interest through careful maintenance of client-matter database and conflict-checking procedures.
- Supported attorneys during trials by organizing exhibits, taking notes on witness testimony, and coordinating logistics in the courtroom.
- Maintained law and administrative library, as well as department files and records.
- Investigated claims and prepared processing documentation.
- Supported family law proceedings by managing documents such as wills, separation degrees and powers of attorney.
- Prepared and filed non-judicial punishment and other legal documents for military justice system.
- Edited and proofread legal documents to verify accuracy.
- Prepared legal briefs, motions, and pleadings.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
Education
Tecnico Medio En Derecho - Law (Pre-Law)
Havana University Law School
Havana, Cuba12.1986
High School Diploma -
IPU Saul Delgado
Vedado, Cuba07.1985
Skills
- Electronic health records management
- Insurance verification
- Adaptability and flexibility
- Organizational abilities
- Immunization administration
- Phlebotomy expertise
- Laboratory specimen collection
- Communication and interpersonal skills
- Medication administration
- Appointment Scheduling
- Data Entry
- Scheduling
- Data Collection
- Paperwork Processing
- Information Security
- Quality Assurance Controls
- Office Equipment Proficiency
- Call Center Operations
- Customer Satisfaction
- Customer Support
Certification
Medical Assistant Certification 6/15/2006
Expanded Food and Nutrition Program 12/5/2005
Radio Frequency and Cavitation 8/1/2012
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant Technician
Coya Medical Center
02.2006 - 09.2023
Paralegal Specialist
Bufete Colectivo Jose Marti
03.1986 - 12.2004
Tecnico Medio En Derecho - Law (Pre-Law)
Havana University Law School
High School Diploma -
IPU Saul Delgado
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