Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

AnaMaria Piasecki

Cromwell,CT

Summary

Customer service individual with over 25 years of successful experience in recording client contributions and withdrawals in their investment accounts. Recognized consistently for performance excellence and contributions to success in ensuring all client transactions were properly processed in the system accurately and timely.

Strengths in attention to detail and problem solving skills.

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the jobs mission through years of experience.

Motivated to learn, grow and learn.

Overview

1
1
Language
14
14
years of post-secondary education
36
36
years of professional experience

Work History

Manager of Shareholder Recordkeeping System

ING Investment Management
Hartford, CT
10.1994 - 07.2010
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Formulated processes that enabled team to improve assistance to support groups, resulting in reduction of down time and financial loss.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and service.
  • Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
  • Responded to events, including network outages and issues related to circuits, websites, vendors and telecoms.

Senior Analyst

Aetna Life Insursance Company
Hartford, CT
09.1982 - 09.1994
  • Mapped processes to holistically examine business flow and identify improvement opportunities.
  • Identified and resolved problems through root cause analysis and research.
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Supported and aligned efforts to meet business and customer needs.
  • Investigated and addressed system issues to correct client transactions in the system.
  • Processed client contributions and distributions in the CFAS, home grown system.
  • Helped solve diverse program problems with in-depth analysis.

Executive Bilingual Secretary

AGEPSA
Lima, Peru
01.1974 - 12.1981
  • Worked with senior management to initiate new projects and assist in various processes.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Accomplished special objectives and projects according to requests from General Manager.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Education

Bilingual Executive Secretary -

Wilson Institute
Lima-Peru
01.1971 - 12.1973

High School Diploma -

Antonio Raymondi
Lima-Peru
04.1961 - 12.1971

Skills

Responsible

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Accomplishments

  • Supervised team of 6 staff members.
  • Documented and resolved system issues with client transactions in home grown system.
  • Participated in the project to develop and testing of new system.

Timeline

Manager of Shareholder Recordkeeping System

ING Investment Management
10.1994 - 07.2010

Senior Analyst

Aetna Life Insursance Company
09.1982 - 09.1994

Executive Bilingual Secretary

AGEPSA
01.1974 - 12.1981

Bilingual Executive Secretary -

Wilson Institute
01.1971 - 12.1973

High School Diploma -

Antonio Raymondi
04.1961 - 12.1971

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AnaMaria Piasecki