ANA MARIA RIOS
Queens,NY
Summary
Experienced with handling customer inquiries and providing effective solutions. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
New York State of Health / MAXIMUS
04.2024 - Current
- Delivered exceptional customer support, resolving inquiries and issues efficiently for diverse client needs.
- Collaborated with cross-functional teams to streamline service processes and enhance user experience.
- Utilized CRM systems to track interactions, ensuring timely follow-up and issue resolution.
- Maintained updated knowledge of health programs, guiding clients through enrollment processes effectively.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Customer Service Representative
Nike
05.2023 - 03.2024
- Assist management in any part of the store: front of the house, Cashier or back of the house.
- Provide excellent customer service and resolve any questions regarding our products and availability (Sizes, color etc.).
Cashier
Pio Pio Restaurant
07.2011 - 04.2023
- Process customer payments by cash / credit card
- Provide excellent customer service and resolve any complaints, issues or concerns
- Take to-go orders by phone and in person
- Coordinate with other staff members regarding customer special requests
- Perform managerial duties when manager is not present
Education
High School Diploma -
ALFONSO JARAMILLO
PEREIRA, COLOMBIA12-2007
Skills
- Microsoft Office
- Customer service
- Good communication skills
- Call center experience
- Telephone etiquette
- Complaint handling
- Bilingual
- Application processing
- Medicaid
- Data entry
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Specialist
New York State of Health / MAXIMUS
04.2024 - Current
Customer Service Representative
Nike
05.2023 - 03.2024
Cashier
Pio Pio Restaurant
07.2011 - 04.2023
High School Diploma -
ALFONSO JARAMILLO
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