ANA MARIA RUBALCABA
Longmont,CO
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. I am a business-minded professional tackling any job task with gusto and precision. A determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. While demonstrating a positive attitude and the ability to adapt to any situation.
Overview
6
6
years of professional experience
Work History
Guest Advisor
Spavia Day Spa
06.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Operated and proficiently navigated computer hardware and software applications and performed accurate data entry to optimize guest services.
- Established and maintained positive working relationships with colleagues and modeled exemplary teamwork in front of guests.
Front Office Manager
Massage Envy
Longmont, CO
11.2017 - 11.2020
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Recruited, trained and developed administrative team to support corporate growth and objectives.
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Scheduled Session appointments for massage therapist and esthitician staff.
Concierge
Atria Senior Living
Longmont, CO
09.2015 - 03.2017
- Updated appointment calendars, including transportation, reservations.
- Updated front desk's concierge book to maintain most relevant visitor information.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Signed for packages, recorded all deliveries and distributed to personnel.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Education
Associate of Applied Science - Business
Front Range Community College
Westminster, CO07.2024
Denver School of Massage Therapy
2016
American Christian Military Academy of Excellence
2016
High School Diploma -
Skyline High School
2014
Skills
- CPR/ First Aid
- Customer service
- Fluent in Spanish and English
- Conflict management
- Training and coaching
- Scheduling and calendar management
Timeline
Guest Advisor
Spavia Day Spa
06.2021 - Current
Front Office Manager
Massage Envy
11.2017 - 11.2020
Concierge
Atria Senior Living
09.2015 - 03.2017
Associate of Applied Science - Business
Front Range Community College
Denver School of Massage Therapy
American Christian Military Academy of Excellence
High School Diploma -
Skyline High School
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