Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
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ANAMARIA SUGG

Roswell,GA

Summary

Full time college student completing freshman year. My work history includes being a dedicated lead barista recognized for exceptional customer service and strong multitasking abilities in high-volume settings. Proven track record of enhancing team productivity and operational efficiency through effective collaboration and support. Demonstrates a proactive problem-solving approach, fostering a positive atmosphere for both customers and staff. Career goals include further developing leadership skills within the hospitality industry.

Overview

9
9
years of professional experience

Work History

Barista Shift Lead

Scooters Coffee Shop
Roswell, GA
03.2021 - 10.2021
  • Served customers quickly and efficiently and created strategies to prevent delays
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business
  • Memorized ingredients and recipes for wide variety specialty drinks
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers
  • Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability

Vice President Philanthropy

National Charity League, NCL
Roswell, GA
08.2016 - 05.2024
  • Company Overview: Multi-generational Philanthropy organization of mothers and daughters
  • For six years, actively participate in this Multi-generational Philanthropy organization of mothers and daughters
  • Served our community in partnership with local and national non-profit organizations in leadership roles
  • Held board positions including Vice President Philanthropy, Parliamentarian, Leadership Chair, Culture Chair, and Annual Event Chairperson
  • I received numerous awards including being recognized as the number one member of my class for the most league and philanthropy service hours for the year for four consecutive years
  • Also was recognized for achieving more than 50 service hours in a single year for four consecutive years
  • I received the mother/daughter award for four consecutive years which is awarded to all mother/daughter who achieve a minimum of 20 years annually working together as a team
  • Multi-generational Philanthropy organization of mothers and daughters

Babysitter

Neighbors, Friends, Family Etc
Roswell, GA
08.2018 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • I organized and cleaned the home after activities by picking up toys and straightening the playroom.
  • Prepared healthy, age-appropriate snacks and meals.
  • Assisted children with homework assignments and special projects across different subjects.
  • Guided school homework and read bedtime stories to support development.

Education

High School Diploma -

Blessed Trinity Catholic Highschool
Roswell, GA
05.2024

Some College - Engineering Major completing Freshman Year

University of Miami
Miami, FL

Skills

  • Customer service
  • Schedule and time management
  • POS operation
  • Thoroughness in Tasks
  • Service prioritization
  • Proficient in Resolving Customer Issues
  • Upselling techniques
  • Effective Task Prioritization

Activities

  • National Honors Society, 11, 12, Admitted in first eligible year (11). Requirements include academic excellence and community service.
  • Blessed Trinity Dance, 9, 12, Admitted to the National Honor Society for Dance and Arts after four consecutive years in the dance company.
  • Baking Club, 2022, Founding member, organized club to bake items and donate proceeds to The Drake House.
  • Spanish Club
  • Habitat for Humanity
  • Kindness Club
  • Yoga Club, Co-founder, manages social media.

References

References available upon request.

Timeline

Barista Shift Lead

Scooters Coffee Shop
03.2021 - 10.2021

Babysitter

Neighbors, Friends, Family Etc
08.2018 - Current

Vice President Philanthropy

National Charity League, NCL
08.2016 - 05.2024

High School Diploma -

Blessed Trinity Catholic Highschool

Some College - Engineering Major completing Freshman Year

University of Miami

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ANAMARIA SUGG