AnaMaria Yanas
Navarre,FL
Summary
*Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
*Focused on giving customers positive experiences every visit. Skilled at helping new employees serve customer needs to build loyalty and earn repeat business.
* Effective at operating in fast-paced, demanding restaurant settings. Specializing in sales and service, training new employees in successful promotional strategies and how to capitalize on upsell opportunities. Expertise in POS systems and restocking inventory, keeping areas clean and tidy and correctly processing payments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Care Technician
West Florida hospital
Pensacola, FL
02.2023 - Current
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Ensured that all medical equipment was properly maintained and sterilized.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Provided emotional support for patients and families during difficult times.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Instructed new employees on proper techniques of performing daily tasks.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
Barista Trainer
Starbucks, Barista
Pensacola, Florida
08.2021 - Current
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Monitored staff performance to ensure adherence to company standards.
- Evaluated employee progress throughout the course of their training program.
- Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
- Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Starbucks.
- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Discovers and responds to customer's needs.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Maintains a clean and organized workspace so that partners can locate resources and products as needed.
- Follows health, safety and sanitation guidelines for all products.
- Maintains regular and punctual attendance.
Server
Cactus Cantina
Pensacola, FL
05.2022 - 10.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
Associate of Science - Nursing
Pensacola State College
Pensacola, FL12-2025
Skills
- Emergency Response
- Cash Handling
- Beverage Preparation
- POS Systems
- Menu Memorization
- Coffee expertise
- Espresso machine operation
- Opening and closing duties
- Table Bussing
- Ordering Procedures
- Vital signs monitoring
- Mobility Assistance
- Restocking supplies
- Patient Observation
- Sterilization techniques
- Patient Services
- Blood Glucose Monitoring
- Professional Bedside Manner
- Acute and rehabilitative care
- Dining customer service
Certification
- BLS Certification
- CPI Certified
Timeline
Patient Care Technician
West Florida hospital
02.2023 - Current
Server
Cactus Cantina
05.2022 - 10.2022
Barista Trainer
Starbucks, Barista
08.2021 - Current
Associate of Science - Nursing
Pensacola State College