Anamarie Leonard
Gilbert
Summary
With a strong foundation in both customer service and healthcare, I bring a unique blend of people skills and clinical experience. My time as a barista taught me how to stay calm under pressure and connect with people from all walks of life, while my work as a medical assistant at a birth center deepened my passion for patient care. I'm now excited to take the next step into phlebotomy, where I can combine precision with compassion in a hands-on role. Colleagues know me as calm, dependable, and always ready to support both patients and teammates.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant
Balance Midwifery & Women's Health
04.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Assisted in minor procedures, ensuring sterile environment and patient comfort.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Barista
Starbucks
03.2022 - 04.2024
- Provide warm and personalized customer engagement, building genuine connections with patrons.
- Possess in-depth product knowledge, guiding customers in selecting their perfect drink from a diverse menu.
- Maintain operational efficiency during peak hours, ensuring a clean, organized workspace and satisfied customers.
- Collaborate seamlessly with team members, creating a harmonious work environment.
- Adhere strictly to health and safety protocols, ensuring a safe and hygienic setting for customers and colleagues.
- Deliver exceptional customer service, creating positive experiences for every customer.
- Thrive in a fast-paced environment, demonstrating adaptability and composure during busy periods.
- Pay meticulous attention to detail, following recipes and ensuring order accuracy for consistent high-quality beverages.
- Possess strong communication and active listening skills to understand customer preferences and handle inquiries.
- Maintain a positive attitude, fostering a welcoming and enjoyable atmosphere.
Hostess
The Crowned Egg
02.2021 - 03.2022
- Manage waitlist and seating plan for customers
- Communicate with customers about wants, and needs, and explain how we can or can not meet them
- Problem solve to find solutions when customers are unsatisfied
Education
High School Diploma -
Corona Del Sol High School
Tempe, AZ05.2023
Skills
- Food service and safety
- Customer service
- OSHA regulations and safety protocols
- Problem-solving
- Empathy
- Flexibility
- Disinfecting and cleaning
- HIPAA compliance
- Medical terminology knowledge
- Patient scheduling
Certification
- Phlebotomy Certified
- IV certified
- NRP certified
- CPR certified
Timeline
Medical Assistant
Balance Midwifery & Women's Health
04.2024 - Current
Barista
Starbucks
03.2022 - 04.2024
Hostess
The Crowned Egg
02.2021 - 03.2022
High School Diploma -
Corona Del Sol High School
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