AnaMarie Ortiz Johnson
Hollywood
Summary
Dynamic and detail-oriented professional with a positive attitude and strong customer service skills, honed at GoPuff. Proven ability to enhance customer satisfaction through timely deliveries and effective communication. Skilled in inventory management and teamwork, consistently optimizing processes to improve efficiency and service quality.
Overview
11
11
years of professional experience
Work History
Delivery Driver
GoPuff
09.2022 - Current
- Delivered orders accurately and efficiently within designated timeframes.
- Navigated routes using GPS technology to optimize delivery times.
- Communicated effectively with customers to ensure satisfaction and resolve issues.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Managed inventory by verifying order contents before dispatching deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
House Cleaner
Cleaning Authority
12.2020 - 07.2023
- Implemented streamlined cleaning processes, reducing time spent on routine tasks.
- Utilized eco-friendly cleaning products to promote sustainability and health-conscious practices.
- Resolved client concerns promptly, fostering positive relationships and repeat business opportunities.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
Housekeeping Room Attendant
Hard Rock Casino
01.2020 - 12.2020
- Cleaned and sanitized guest rooms, ensuring adherence to Hard Rock Casino's quality standards.
- Managed inventory of cleaning supplies, optimizing usage and reducing waste.
- Inspected rooms for maintenance needs, promptly reporting issues to ensure guest satisfaction.
- Collaborated with team members to streamline cleaning processes and enhance efficiency.
- Implemented best practices for room setup and organization, improving turnaround times for guests.
Backroom Inventory Associate
Walmart
02.2015 - 01.2020
- Collaborated with team members to streamline receiving and stocking processes.
- Stocked and organized merchandise to optimize shelf space and enhance product visibility.
- Operated equipment for moving and displaying products, ensuring compliance with safety protocols.
- Assisted in inventory management by tracking stock levels and reporting discrepancies.
Elderly Caregiver
Sterling House Assisted Living
06.2014 - 02.2015
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored health conditions and reported changes to nursing staff promptly.
- Implemented recreational activities to enhance residents' social engagement and wellbeing.
Education
High School Diploma -
Rocky Mount High School
Rocky Mount, NC06-2011
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Shipping and packaging
Timeline
Delivery Driver
GoPuff
09.2022 - Current
House Cleaner
Cleaning Authority
12.2020 - 07.2023
Housekeeping Room Attendant
Hard Rock Casino
01.2020 - 12.2020
Backroom Inventory Associate
Walmart
02.2015 - 01.2020
Elderly Caregiver
Sterling House Assisted Living
06.2014 - 02.2015
High School Diploma -
Rocky Mount High School