Anamelia Doubleday
Sarchi,CR
Summary
Proactive, customer service-orientated retail professional with over 7 years of experience in reputable multinational corporations.
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Overview
8
8
years of professional experience
Work History
Data Maintenance Administrador
Emerson Electric
Guachipelín, San Jose
07.2024 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
Sales Operations Associate
Experian
Heredia, CR
09.2022 - 10.2023
- Customer service via call and chat
- Maintain and update sales and customer records
- Optimized sales funnel performance through continuous analysis and improvement initiatives
- Handling Meeting customer notification deadlines
- Improving division processes and services for increased customer satisfaction
- Participated in key account planning sessions, aiding in the identification of revenue opportunities within existing customer base.
Air Logistics Qualified Specialist
Kuehne and Nagel
Heredia, CR
01.2017 - 07.2022
- Agent Management
- Documentation management
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Assist with projects and tasks
- Adjusting schedules of the Import and Export Department
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Education
High school diploma -
Liceo Deportivo de Grecia
01.2014
Skills
- Troubleshot
- Process Implementation
- Customer service
- Data entry
- Administrative support
- Team building and leadership
- Documentation and reporting
Courses Certifications
- Ingles Conversacional Comercial
- Operador de Aplicaciones Ofimáticas
- Excel
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Data Maintenance Administrador
Emerson Electric
07.2024 - Current
Sales Operations Associate
Experian
09.2022 - 10.2023
Air Logistics Qualified Specialist
Kuehne and Nagel
01.2017 - 07.2022
High school diploma -
Liceo Deportivo de Grecia