Summary
Overview
Work History
Skills
References
Languages
Timeline
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Anamelia Garcia

Miami,FL

Summary

Seasoned Office Assistant with over 10 years of experience providing optimal assistance to companies, enabling them to focus on overall business goals. Experienced in General Real Estate and Development. Brings forth exceptional customer service skills with an ability to communicate effectively across all departments. Tech-savvy professional with the flexibility to work in both fast and slow-paced environments and a proven track record of taking the lead. Committed to offering superior administrative and clerical support while serving as a dedicated assistant to office staff.

Overview

8
8
years of professional experience

Work History

Bilingual Workplace Receptionist

CBRE/Goldman Sachs
12.2023 - Current

Serve as the first point of contact for clients and visitors, ensuring a professional and welcoming atmosphere

  • Manage and direct incoming calls and emails in both English and Spanish, ensuring clear and efficient communication
  • Coordinate and schedule meetings and appointments for private wealth management clients and staff
  • Maintain and organize the reception area, ensuring it is tidy and presentable at all times
  • Assist in the preparation and distribution of meeting materials, reports, and other documents
  • Handle sensitive client information with confidentiality and professionalism
  • Coordinate with building management and external vendors to resolve facility-related issues
  • Support event planning and execution for client meetings and company events
  • Utilize CRM systems to manage client information and track interactions.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Managed conference room schedules to ensure efficient use of space for meetings and other events.

Broker Assistant / Real Estate Transaction Coordinator

Douglas Elliman Coral Gables
05.2021 - 01.2023
  • Served as an assistant to all administrative personnel and acted as the first point of contact for visitors and agents
  • Scheduled and coordinated meetings, interviews, appointments, events, and other activities for supervisors via phone and electronic mail correspondence
  • Designed marketing materials including postcards, flyers, and listing presentation packages to promote office events/meetings
  • Maintained appointment calendar for Broker; managed the office in the broker's absence
  • Ordered all supplies and kept a well-stocked cabinet
  • Co-developed training manual for newly hired real estate agents and conducted new agent orientation
  • Provided full-time administrative support to all real estate professionals by connecting with clients, and managing files for all real estate transactions
  • Performed front desk duties, including taking and routing calls, greeting clients, handling mail, and updating the MLS for pending and active listings
  • Scheduled and conducted monthly office meetings and real estate trainings
  • Organized in-office and onsite new development presentations
  • Reviewed executed contracts and opened escrow
  • Generated and sent escrow letters
  • Ensured sellers completed and signed all disclosures correctly
  • Verified commission instructions were correct and had them signed by the broker
  • Facilitated communications between all parties involved in escrow transactions to ensure adherence to contractual timelines
  • Verified completion of final walk-throughs and updated listing statuses on all platforms
  • Ensured transaction files were complete and in compliance with DRE and broker requirements
  • Uploaded files to the broker bookkeeping system
  • Conducted new agent orientation covering company policy and procedures.
  • Managed documentation related to trade executions and settlements, facilitating smooth transaction processes for clients.
  • Streamlined communication between brokers and clients, maintaining organized records of correspondence for easy reference.
  • Facilitated seamless transition of accounts during broker changes by effectively coordinating with both internal teams and clients.

Transaction Coordinator

Brown Harris Stevens Miami Beach
01.2020 - 01.2021
  • Reviewed executed contracts and opened escrow
  • Generated and sent escrow letters
  • Ensured sellers completed and signed all disclosures correctly
  • Verified commission instructions were correct and had them signed by the broker
  • Facilitated communications between all parties involved in escrow transactions to ensure adherence to contractual timelines
  • Verified completion of final walk-throughs and updated listing statuses on all platforms
  • Ensured transaction files were complete and in compliance with DRE and broker requirements
  • Uploaded files to the broker bookkeeping system
  • Conducted new agent orientation covering company policy and procedures.
  • Ensured smooth transaction coordination by managing timelines, deadlines, and documentation requirements.

Sales Office Administrator / Developer Assistant

Plaza Equity Partners
01.2017 - 01.2019
  • Managed day-to-day operations and supported the Real Estate Sales Team
  • Handled external and internal communication systems managing cleaning staff
  • Coordinated and assisted with sales events and meetings
  • Answered phones, maintained prospect incoming call logs, and uploaded data into the contact database
  • Managed developer broker registration log and updated information on multiple Listing Services
  • Prepared and reviewed all contracts for sales and purchases
  • Coordinated all monthly meetings within the office and with all outside vendors
  • Oversaw office equipment purchases and marketing materials
  • Collected rent and disbursed funds associated with sales
  • Sent weekly market sale reports to CEO and Managers
  • Ordered office supplies ensuring basic supplies were always available
  • Analyzed and reported on specific risks associated with contracts
  • Reviewed contract terms and conditions, ensuring execution according to negotiated terms
  • Assisted developer with resolving tenant complaints in accordance with DRE regulations
  • Maintained developer units by supervising build-outs and repairs
  • Coordinated inspections, assisted in negotiations regarding repairs, and ensured completion
  • Oversaw all aspects of buyer and seller transactions from executed purchase agreement to closing
  • Submitted necessary documentation to all parties involved in transactions
  • Sent weekly inventory e-blasts
  • Scheduled property showings and managed storage and parking choices
  • Verified completion of repairs and coordinated final walk-throughs
  • Assisted the developer sales team by preparing and organizing sales materials
  • Maintained and updated sales reports, tracking progress and inventory levels
  • Coordinated with marketing teams to ensure timely delivery of promotional materials
  • Assisted with on-site tours for potential buyers, providing detailed information about the properties
  • Managed client correspondence, ensuring prompt and professional communication
  • Supported the developer by coordinating schedules, meetings, and travel arrangements.

Skills

  • Exceptional customer service and communication skills
  • Proficient in Microsoft Office Suite and various real estate software
  • Strong organizational and multitasking abilities
  • Adept at managing and coordinating events and meetings
  • Experience in creating marketing materials
  • Detailed knowledge of real estate transactions and compliance requirements
  • Ability to analyze and report on contract risks
  • Efficient in managing administrative tasks and office supplies
  • Bilingual proficiency in English and [second language]
  • Strong problem-solving skills and ability to handle sensitive information
  • Excellent time management and ability to meet deadlines
  • Proficiency in CRM systems and data management
  • Experienced in handling confidential information with discretion
  • Ability to coordinate with multiple stakeholders and external vendors
  • Skilled in preparing and reviewing contracts and legal documents

References

Available upon request.

Languages

Spanish
Professional Working

Timeline

Bilingual Workplace Receptionist

CBRE/Goldman Sachs
12.2023 - Current

Broker Assistant / Real Estate Transaction Coordinator

Douglas Elliman Coral Gables
05.2021 - 01.2023

Transaction Coordinator

Brown Harris Stevens Miami Beach
01.2020 - 01.2021

Sales Office Administrator / Developer Assistant

Plaza Equity Partners
01.2017 - 01.2019
Anamelia Garcia