Ana Melissa Arellano
Fontana,CA
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
18
18
years of professional experience
Work History
Customer Experience Manager
The Home Depot Inc
08.2023 - Current
- Enhanced customer satisfaction by implementing a streamlined feedback system.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Championed a company-wide initiative focused on creating exceptional experiences at every touchpoint throughout the buyer''s journey – from initial contact to post-sale support.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Continually maintained and improved company's reputation and positive image in markets served.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
Associate Support Department Supervisor
The Home Depot Inc
04.2019 - 08.2023
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated product training sessions for associates to enhance their understanding of key features and benefits for customers during sales interactions.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Promoted a positive work environment through effective communication skills, active listening techniques, and empathetic problem-solving approaches.
- Evaluated employee records and productivity and submitted evaluation reports.
- Reduced employee turnover rates by implementing career development opportunities and mentorship programs within the department.
- Maintained computer and physical filing systems.
- Collaborated with Human Resources on recruiting efforts, contributing to a diverse workforce that met departmental needs in terms of skills and expertise.
- Coordinated special projects and managed schedules.
- Maintained high levels of associate engagement through consistent feedback, recognition, and motivation strategies.
Pro Department Supervisor
The Home Depot Inc
04.2017 - 04.2019
- Marked-down clearance items and relocated merchandise to proper store areas.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Department Supervisor With Keys
The Home Depot Inc
11.2010 - 04.2017
- Championed continuous improvement efforts within the department by encouraging innovation from all staff members and implementing best practices.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Increased customer satisfaction by consistently monitoring service quality and addressing concerns promptly.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Inventory Management Associate
The Home Depot Inc
11.2006 - 11.2010
- Coordinated cross-departmental efforts during peak seasons or special promotions to maintain adequate stock levels without compromising other operational priorities.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed physical inventory counts each week.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Established protocols to use for inventory control and management, streamlining internal process.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Education
Associate of Science -
Chaffey College
Rancho Cucamonga, CA2026
High School Diploma -
Belmont High School
Los Angeles, CA06.2005
Skills
- Customer Empathy
- Service Promotion
- Decision-Making
- Relationship Building
- Training and Onboarding
- Account Management
- Staff Monitoring
- Training programs
- Data Entry
- Computer Skills
- Team Management
Languages
Spanish
Native or Bilingual
Timeline
Customer Experience Manager
The Home Depot Inc
08.2023 - Current
Associate Support Department Supervisor
The Home Depot Inc
04.2019 - 08.2023
Pro Department Supervisor
The Home Depot Inc
04.2017 - 04.2019
Department Supervisor With Keys
The Home Depot Inc
11.2010 - 04.2017
Inventory Management Associate
The Home Depot Inc
11.2006 - 11.2010
Associate of Science -
Chaffey College
High School Diploma -
Belmont High School