Ana Mercedes Plasencia Gonzalez
Las Vegas,NV
Summary
Dynamic Medical Office Coordinator with proven expertise at Bauza Neuropsychiatry Center LLC, excelling in contract negotiations and customer service. Enhanced office efficiency through the implementation of an electronic health record system, while fostering teamwork and staff development. Adept at maintaining confidentiality and ensuring compliance with healthcare regulations.
Professional with comprehensive experience in medical office coordination. Skilled in managing patient appointments, handling medical records, and ensuring efficient office operations. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Known for effective communication, organizational skills, and reliability in supporting medical staff and enhancing patient care.
Overview
6
6
years of professional experience
Work History
Medical Office Coordinator
Bauza Neuropsychiatry Center LLC
07.2022 - Current
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Ensured compliance with regulatory standards by maintaining up-to-date knowledge on healthcare policies and procedures.
- Maintained strong relationships with insurance companies, negotiating contracts beneficial to both the practice and patients alike.
- Supported billing staff by making corrections to invoices and insurance submissions.
- Assisted in the recruitment and training of new staff members, contributing to a knowledgeable and professional team.
- Increased office efficiency with effective management of medical records and documentation.
- Created memoranda and documents to relay important information to staff.
- Proactively identified areas for improvement within the office workflow, implementing changes that led to increased productivity among staff members.
- Implemented an electronic health record system that streamlined documentation, improving overall efficiency within the office.
- Trained all new employees on records management system.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
Office Manager
La Paloma Services
02.2019 - 07.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Education
Accounting
Cuba
07-2011
Skills
- Office procedures
- Staff training and development
- Office management
- Follow-up skills
- Problem-solving
- Policy updates
- Customer service
- Medical records management
- Contract negotiations
- Communication
- Teamwork
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Team leadership
- Effective communication
- Active listening
- Adaptability and flexibility
- Customer service management
- Microsoft office
- Documentation and recordkeeping
- Data entry
- Task prioritization
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Medical Office Coordinator
Bauza Neuropsychiatry Center LLC
07.2022 - Current
Office Manager
La Paloma Services
02.2019 - 07.2022
Accounting
Cuba
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