Ana Michell Montoya Vargas
Aurora,IL
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shipping Clerk
Distribution Management
Oswego, IL
06.2023 - Current
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
- Improved shipping efficiency by streamlining packing and labeling processes.
- Implemented innovative packaging solutions, minimizing product damage during transit.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Inspected merchandise and sent damaged pieces for repair before shipment.
Customer Service Cashier
Super Mercado El Güero
Aurora, IL
08.2021 - 01.2024
- Maintained the clean and organized workspace, promoting welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Answered product questions using knowledge of sales and store promotions.
- Worked with floor team and managers to meet wide range of customer needs.
Sales Assistant
Mixi Boutique
Michoacán ,México
06.2019 - 12.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
Education
High School Diploma -
CEB 6/10 "Doctor Ignacio Chávez"
Queréndaro, Michoacán, México07.2021
Skills
- Teamwork and Cooperation
- Friendliness
- Honest
- Patient
- empathetic
- Communication
- Responsibility
- Problem-Solving skills
- Positive attitude
- Self-Control
- Listening Skills
- Empathy
- A sense of humor
Certification
Certified Waubonsee Community College , English Language Acquisition Program
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Shipping Clerk
Distribution Management
06.2023 - Current
Customer Service Cashier
Super Mercado El Güero
08.2021 - 01.2024
Sales Assistant
Mixi Boutique
06.2019 - 12.2019
High School Diploma -
CEB 6/10 "Doctor Ignacio Chávez"
Certified Waubonsee Community College , English Language Acquisition Program