Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ana Michell Montoya Vargas

Aurora,IL

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shipping Clerk

Distribution Management
06.2023 - Current
  • Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
  • Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
  • Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
  • Improved shipping efficiency by streamlining packing and labeling processes.
  • Implemented innovative packaging solutions, minimizing product damage during transit.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Inspected merchandise and sent damaged pieces for repair before shipment.

Customer Service Cashier

Super Mercado El Güero
08.2021 - 01.2024
  • Maintained the clean and organized workspace, promoting welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Answered product questions using knowledge of sales and store promotions.
  • Worked with floor team and managers to meet wide range of customer needs.

Sales Assistant

Mixi Boutique
06.2019 - 12.2019
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.

Education

High School Diploma -

CEB 6/10 "Doctor Ignacio Chávez"
Queréndaro, Michoacán, México
07.2021

Skills

  • Teamwork and Cooperation
  • Friendliness
  • Honest
  • Patient
  • empathetic
  • Communication
  • Responsibility
  • Problem-Solving skills
  • Positive attitude
  • Self-Control
  • Listening Skills
  • Empathy
  • A sense of humor

Certification

Certified Waubonsee Community College , English Language Acquisition Program

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Shipping Clerk

Distribution Management
06.2023 - Current

Customer Service Cashier

Super Mercado El Güero
08.2021 - 01.2024

Sales Assistant

Mixi Boutique
06.2019 - 12.2019

High School Diploma -

CEB 6/10 "Doctor Ignacio Chávez"

Certified Waubonsee Community College , English Language Acquisition Program

Similar Profiles

CREATE PROFILE
Ana Michell Montoya Vargas