Anamika Chakraborty

· At RESA Power, contributed to enterprise Data Lake and Cloud Data Warehouse modernization initiatives that improved centralized reporting, enhanced data accessibility, and enabled more reliable business insights across departments.

· Delivered business data requirements and reporting specifications that supported the successful implementation of enterprise Data Lake and Cloud Data Warehouse solutions, resulting in streamlined reporting and improved decision-making capabilities.

· Partnered with data architects, ETL developers, and data engineers to ensure accurate integration and transformation of enterprise data, improving consistency and reliability across multiple reporting platforms.

· Executed data mapping, lineage analysis, validation, and data quality assessment activities that strengthened data integrity and reduced reporting discrepancies during project implementation.

· Helped establish KPI definitions, business metrics, and governance standards that standardized enterprise reporting practices and improved executive visibility into operational performance.

· Validated data migration and transformation outcomes during system implementation projects, ensuring successful deployment with accurate and business-ready datasets.

· Gathered stakeholder reporting requirements and designed interactive business intelligence dashboards using Power BI, enabling enhanced operational and financial reporting capabilities. Defined dashboard structures, KPI measurements, and analytical reporting frameworks that improved reporting efficiency and supported data-driven strategic initiatives across the organization.

• lied creative problem-solving skills to simplify complex campaign workflows, digital asset management processes, and system integrations into clear, user-friendly documentation for business stakeholders and operational teams.
• Designed and standardized technical documentation templates, SOPs, process flows, and project knowledge repositories to improve communication efficiency across geographically distributed teams in India.
• Worked closely with account managers, developers, QA teams, and client stakeholders to gather fragmented business requirements and convert them into structured functional documentation, reducing project ambiguities and accelerating delivery timelines.
• Introduced innovative documentation practices, including visual workflow mapping and collaborative review processes, which improved stakeholder understanding and minimized rework during campaign execution.
• Supported Agile-based project delivery environments by documenting change requests, campaign enhancement requirements, technical dependencies, and deployment procedures while maintaining version control and compliance standards.
• Facilitated training and knowledge-transfer sessions for internal teams and client users by creating easy-to-understand operational guides, helping improve adoption of new digital tools and workflows.

At Alliance Consumer Group, supported CRM and customer service transformation initiatives using Salesforce to improve payment processing workflows, sales activity tracking, and customer engagement operations.

• Contributed to the implementation and enhancement of PCI-DSS compliant payment gateway integrations within the Salesforce environment, helping improve transaction security, payment processing efficiency, and compliance reporting.
• Worked with business stakeholders, CRM administrators, and technical teams to configure and optimize Salesforce Service Cloud workflows for tracking customer interactions, sales calls, and support activities.
• Developed and maintained sales activity tracking dashboards and reporting solutions that improved visibility into sales performance, customer engagement metrics, and service response trends.
• Participated in requirements gathering, workflow analysis, user acceptance testing (UAT), and validation activities for Salesforce CRM enhancements and payment integration projects.
• Created technical documentation including process flows, system configuration guides, user manuals, and support documentation to ensure knowledge transfer and operational continuity.
• Conducted end-user training sessions and prepared training materials for sales and customer service teams, improving user adoption and effective utilization of Salesforce Service Cloud capabilities.
• Collaborated with cross-functional teams to troubleshoot CRM issues, support data validation activities, and ensure accurate synchronization of customer, sales, and payment data across integrated systems.
• Assisted in defining reporting KPIs and service metrics that enabled management to monitor sales outreach activities, customer response rates, and operational performance more effectively.

• Analyzed and documented end-to-end collections workflows across multiple stages of delinquency, including early-stage reminders, mid-stage recovery processes, and late-stage collections operations, improving process visibility and operational efficiency.
• Collaborated with collections managers, compliance teams, and technology stakeholders to define business requirements for debt recovery platforms, payment processing systems, and customer communication workflows.
• Supported PCI-DSS compliance initiatives by documenting secure payment handling procedures, data flow processes, audit controls, and system access requirements to ensure adherence to payment security standards.
• Participated in payment gateway implementation projects by gathering functional requirements, coordinating with third-party vendors, and supporting integration of secure online payment solutions into collections and customer service platforms.
• Conducted integration testing, user acceptance testing (UAT), and defect validation for payment gateway implementations and collections management applications, ensuring seamless transaction processing and system reliability.
• Developed business requirement documents (BRDs), functional specification documents (FSDs), process flow diagrams, use cases, and traceability matrices to support Agile and Waterfall project delivery methodologies.
• Worked closely with developers, QA teams, operations staff, and compliance stakeholders to resolve system gaps, clarify business rules, and improve collections workflow automation.
• Drafted Requests for Information (RFIs) and Requests for Quotation (RFQs) for pre-sales and vendor evaluation initiatives by documenting business objectives, technical requirements, service expectations, and implementation criteria.
• Assisted pre-sales and solution consulting teams by preparing process documentation, workflow presentations, and solution comparison analyses for prospective clients and business development engagements.
• Facilitated stakeholder meetings, requirement-gathering workshops, and knowledge-transfer sessions to support successful implementation and adoption of collections and payment processing solutions.