ANAMIKA SINGH BHADOURIA
Natick,M.A.
Summary
Dynamic Assistant Manager with DHL Supply Chain India, adept at driving customer retention and revenue growth. Proven expertise in contract negotiation and team leadership, achieving a 100% renewal rate. Passionate about enhancing customer relationships and leveraging data analysis to optimize performance. Committed to delivering exceptional results in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager - Customer Development (North India)
DHL Supply Chain India Pvt. Ltd.
New Delhi, India
09.2021 - 01.2025
- Managed a portfolio of key accounts across India's top technology, retail, and consumer sectors, generating approximately. $5 million in annual revenue with an average gross profit of 12%.
- Created strategic account plans for customer accounts, built renewal and win strategies, leading to 100% customer retention across my portfolio, and a 35% growth in revenue from existing accounts.
- Led contract negotiations and renewals, achieved a 100% contract renewal rate, securing over 70% wallet share across my portfolio of customers.
- Financial Budget Forecasting and Planning: Collaborating with cross-functional teams to develop a 10-year budget forecast and ensuring year-on-year control.
- Ensured a consistent NPS of 'Promoter' Score across my portfolio, thereby showcasing a strong customer relationship management.
- Maintained a healthy cash flow across my portfolio by maintaining a DSA (Daily Sales Accruals) and DSO (Daily Sales Outstanding) target, as per the agreed credit terms.
- Identified cross-sell and upsell opportunities within key accounts, leading to a 20% annual increase in revenue through winning new business from existing customers.
- Led a team of three direct reports and twenty-five indirect reports across India, overseeing their daily activities, mentoring, and keeping them motivated, thereby maximizing overall team productivity with zero percent attrition.
- Built and maintained existing customer relationships, acting as a trusted advisor regarding a variety of supply chain activities.
- Led technology-based supply chain continuous improvement projects for customers, including cost-benefit analysis, thereby improving overall top line as well as bottom line for the company.
- Ensured zero data-quality errors in my Salesforce, keeping the Contract Database and Sales pipeline up to date.
Associate Unit Consultant
360 Realtors
Gurugram, India
07.2021 - 09.2021
- Improved cash flow for the company by building an aggressive follow-up strategy across the portfolio, thereby achieving an overall 56% improvement.
- Managing a sales portfolio of two international and one domestic project.
- Analyzed the market segment to identify the new sales.
- Boosted sales by 60% through successful promotional activities.
- The increased rate of conversion of customers is up to 70% after the EOI.
Manager - Corporate Sales
Fleeca India Pvt. Ltd.
Gurugram, India
02.2021 - 06.2021
- Handled a portfolio of key accounts across various sectors, and acquired big logistics clients in Haryana, India, like Varuna Logistics, TCI Ltd., and Chetak Logistics.
- Increased market presence up to 50% in the Delhi NCR region.
Manager - Business Development
G Square Techsystems
Pune, India
12.2018 - 01.2021
- Onboarded three OEMs within a quarter.
- Increased market presence of up to 60% in the automotive and heavy engineering industries.
- Successfully managed up to $ 2 MN revenue per annum.
- Achieved a 20% growth in the launch of new services.
Executive - Sales
Nine Exposure
Pune, India
04.2017 - 03.2018
- Generated new business and long-term account opportunities through prospecting and cold calling.
- Researched, reviewed, and arranged meetings with new prospect companies, and maintained a detailed weekly call/sales report for all client communications.
Education
Bachelor of Engineering - Electrical & Electronics
RSR-RCET
Bhilai, India01.2016
Skills
- Customer management
- Contract negotiation
- P&L management
- Budgeting
- Revenue & GP improvement
- Leadership and team management
- Data analysis
- Project management
- Commercial ownership
- Customer service
- Time management
- Hands-on experience in Salesforce
- Sales
- Communication skills
Certification
Successfully completed the training on 'Risks In Commercial Agreements'.
Languages
Proficient, Native
Personal Information
Date of Birth: 06/24/90
Key Roles
- Managed a team size of 50 resources spread across India for a 4PL project without any major attrition.
- Have been a major part of Company's strategic discussions on growth tactics, business expansions, marketing initiatives and represented Company in various International trade fairs, and global meetings.
- Led APAC level championship for the CSI customer and represented Indian Team.
Timeline
Assistant Manager - Customer Development (North India)
DHL Supply Chain India Pvt. Ltd.
09.2021 - 01.2025
Associate Unit Consultant
360 Realtors
07.2021 - 09.2021
Manager - Corporate Sales
Fleeca India Pvt. Ltd.
02.2021 - 06.2021
Manager - Business Development
G Square Techsystems
12.2018 - 01.2021
Executive - Sales
Nine Exposure
04.2017 - 03.2018
Bachelor of Engineering - Electrical & Electronics
RSR-RCET
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