Anand Malhotra
Super Dollar Stores
Montgomery,WV
10
years of professional experience
IT professional with comprehensive background in providing technical support and troubleshooting. Proven track record of resolving IT-related issues efficiently and adapting to rapidly changing environments. Known for fostering team collaboration and delivering reliable results. Skilled in hardware diagnostics, software installations, and network configurations
Work History
IT Field Support Technician
3 Years- Managed inventory control of all IT assets in the organization.
- Assisted with server administration tasks such as patching, upgrades.
- Troubleshot network connectivity problems for local and remote users.
- Implemented antivirus solutions to protect against malicious code threats. (SentinelOne Antivirus)
- Provided technical support for hardware and software issues in field environments.
- Diagnosed and resolved network connectivity problems efficiently on-site.
- Installed and configured computer hardware operating systems and applications.
- Developed procedures to ensure smooth operation of IT systems.
- Set up printers, scanners, modems, routers, switches and other peripherals devices.
- Resolved software related issues on both desktop and laptop computers.
- Maintained system security by monitoring user access rights.
- Created user accounts and managed user profiles in Active Directory environment.
- Deployed new PCs across multiple sites according to set standards.
- Performed regular maintenance checks on all IT equipment in the office.
- Kept supplies and tools organized, clean and at optimal levels to achieve service demands.
- Inspected damaged, worn, and faulty parts, and performed appropriate adjustments and replacements, including the decommissioning of damaged and unsupported assets.
- Ensured compliance with relevant policies relating to information security.
- Answered emergency calls for equipment repair with prompt arrival to sites on nights, weekends and holidays.
- Used remote control software to troubleshoot issues and remotely install software for end users working from home. (ManageEngine Desktop Central)
- Participated in conducting IT audits, where the security compliance of both software and hardware is checked, including physical access to the facility.
- Streamlined operations by implementing and maintaining inventory tracking systems for IT equipment.
- Mentored junior technicians, fostering skill development and knowledge sharing within the team.
- Improved system performance by troubleshooting and resolving hardware, software, and network issues.
- Supported remote users by troubleshooting VPN connectivity issues ensuring seamless access from offsite locations.
- Installed and configured operating systems and applications.
Technology Specialist
10 Years 3 Months- Incorporated technology to identify and resolve problems and further develop processes.
- Incorportated use of QuickBooks Point of Sale System
- Sucessfully created easier methods to run reports for various systems for the employer such as Boost Mobile Phone Services (which include ePay Phone Payment System), CheckFreePay Utility Payment Services.
- BOOST MOBILE
- 5-6 years experience selling Boost Mobile Phones
Technology Specialist
1 Year- For the West Virginia Charleston Mission
- Set-Up and Manage Android Mobile Phones with Applications that were relevant to the purpose of the
- Organization
- Installed TIWI devices in all the organization's vehicles to monitor the members' driving
- Managed all the vehicle information that the organization members submitted each month, including odometer readings and fuel receipts via images taken on mobile phones.
Education
Bachelor of Science - Computer Science
- Additional Coursework in Software Engineering: Given a sample organization which wanted to go completely digital, create a Proposal Document, Software Requirement Specification Document, and High Level Design Documentation, and related Diagrams: Flow Chart, Data Flow Diagram, HIPO Diagram, etc.
- Additional Coursework in Artificial Intelligence: Created an Image Detection Program called: Street Sign Differentiation, in Python which would bring out any street sign in any given picture. This program would crop the image and highlight the street sign and then display what kind of street sign it is.
- Digital DVR, Capstone Project: The Church of Jesus Christ of Latter-Day Saints - West Virginia Charleston Mission, is an Organization which has approximately 100 vehicles in its fleet. The organization monitors mile allotments, fuel consumption, and odometer readings. Each day, the volunteers who use the vehicles are to report their odometer readings to the administrator who must have relevant information by the 5th of the following month. The current system is done on paper and is given to the administrator via mail, email, and text messaging. Throughout the years, this has proven very inefficient, therefore, the solution was to create a Web-Application using HTML, Javascript, and CSS, Bootstrap and Firebase which will be more efficient for more both the drivers and the administrator. Before starting on the implementation of the Web-Application, design of the User Interface was needed in terms of creating specific documents such as Proposal Documentation, Software Requirement Specification Documentation, and High Level Design Documentation. After these initial documentation, additional documentation was needed such as, Software Design Documentation, User Manual, and Ethics Documentation.
- As a result of the Project, there are two users: Missionaries/Drivers and the Vehicle Coordinator/Administrator. The Missionary will be able to use the Web-Application on their Mobile Phone while the Vehicle Coordinator will be able to use the Web-Application on a Desktop PC. The Missionary will be able to View Vehicle Information such as Make, Model and Year of the Vehicle Assigned to them, Enter Odometer Readings, and Entering Gas Information which includes submitting an image of the Gas Receipt. The Vehicle Coordinator/Administrator will have full access to the Firebase Firestore NOSQL database by being able to Add Users, Remove Users, Edit Users, Add Vehicles, Edit Vehicle and Vehicle Location, Remove Vehicle, View Individual Monthly DVR Report for Particular Vehicle, View Monthly DVR Report for ALL Vehicles in the organization, and Enter Odometer and Gas Information for any particular vehicle should their mobile device not work.
Skills
Communication skills
documentation review
bilingual
Microsoft Office
computer skills
teamwork
Great use of communication skills
Documentation review
Bilingual (English and Punjabi)
Proficient in Microsoft Office 365 apps (Word
PowerPoint
Excel
OneDrive)
Proficient in Google Suite (Google Workspace: Gmail
Google Slides
Google Docs
etc.)
Able to demonstrate excellent teamwork capabilities
Active Directory
Smartsheet
SentinelOne Antivirus
EService Ticket System
Cisco AnyConnect VPN
IT asset management
Hardware configuration
Remote support
Security compliance
Software installation
Multitasking
Reliability
Accomplishments
- PROMISE Scholarship Recipient
- Eagle Scout for Boy Scouts of America
Timeline
IT Field Support Technician
Ibex
08.2023 - CurrentRead More
Technology Specialist
The Church of Jesus Christ of Latter, Saints
06.2018 - 06.2019Read More
Technology Specialist
Super Dollar Stores
05.2016 - CurrentRead More
West Virginia University Institute of Technology
Bachelor of Science from Computer Science
Read More