ANAND PATEL
Milwaukee,WI
Summary
Personable and dedicated Customer Service Representative applying for customer service leaders role with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
ikea
Oak Creek, Wisconsin
03.2022 - Current
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Processed credit card,gift certificate payments in electronic computer systems.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies and account deferrals.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Sales Representative
IKEA
Oak Creek, WI
06.2021 - 03.2022
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Demonstrated product features to align with customer needs.
- Created and implemented store displays, promoting sales and growth.
- Highlighted target products with eye-catching signs, displays and shelf positions.
Sales Associate
Macy's
Milwaukee, WI
04.2021 - 02.2022
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
- Answered incoming telephone calls to provide store, products and services information.
- Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
- Met merchandise processing standards and maintained organized and accessible work area.
Store Manager
Broadway Pitstop
Waukesha, WI
05.2019 - 03.2021
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Restaurant Manager
Indian Village
Greenfield, WI
10.2015 - 03.2019
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Conducted daily pre-shift and weekly departmental meetings to promote better organization and productivity.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Front Desk Receptionist
Qantas Airways
Sydney, Nsw
03.2013 - 08.2015
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Transmitted information or documents to customers, using computer, mail or facsimile machine.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Worked with floor managers and waitstaffs to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
Education
Bachelors of Hospitality Management - Hotel Management
University of TAFE
Sydney04.2011
Skills
- Store operations oversight
- Store opening and closing procedures
- Employee supervision and motivation
- Sales professional
- Team-oriented
- Reliable
- Accurate cash handling
Timeline
Customer Service Associate
ikea
03.2022 - Current
Sales Representative
IKEA
06.2021 - 03.2022
Sales Associate
Macy's
04.2021 - 02.2022
Store Manager
Broadway Pitstop
05.2019 - 03.2021
Restaurant Manager
Indian Village
10.2015 - 03.2019
Front Desk Receptionist
Qantas Airways
03.2013 - 08.2015
Bachelors of Hospitality Management - Hotel Management
University of TAFE