Anand Patel

Analyzed testing results based on established indicators, submitting findings to the lab information system.

• Identified and resolved unexpected results, directing secondary testing measures or collection efforts.
• Performed pre-analytical, analytical, and post-analytical processing procedures.
• Maintained strict adherence to prescribed lab safety guidelines and operational instructions.
• Documented test results using computerized and manual transcription methods.
• Performed complex troubleshooting and assisted in leading initiatives to solve challenging scientific problems with assays or instrumentation.
• Trained new employees on areas of technical expertise and compliance issues relevant to a lab setting.
• At Quest, I worked on Hamilton Star, MPE, and LCMS instrument systems for sample processing. I also worked on LC quan and Sunquest for sample analysis and reporting result.

• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected room deposits, fees, and payments.
• Completed data entry and filing to keep records updated for easy retrieval.
• Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Welcomed customers with a friendly greeting, answered general questions, gathered the nature of the visit, and directed them to specific offices.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

• Scheduled, coordinated and confirmed appointments and meetings.
• Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
• Completed all tasks in compliance with company policies and procedures.
• Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
• Resolved customer problems and complaints.
• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

• Greeted customers entering store and responded promptly to customer needs.
• Addressed customer needs and made product recommendations to increase sales.
• Welcomed customers and helped determine their needs.
• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items, and join reward programs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Worked flexible schedule and extra shifts to meet business needs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Built relationships with customers to encourage repeat business.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.

• Devised technical strategies, created system designs and developed presentation materials for applications.
• Created manuals and published guidelines for proper use of systems.
• Determined whether the computer systems in the company were sufficient for business requirements.
• Trained staff on proper use of systems and conducted orientation seminars.
• Performed on-site and in-house bench-scale testing, data analysis, and reports.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Proved successful working within tight deadlines and a fast-paced environment.