Anand Raju
Cincinnati,Ohio
Summary
Dynamic go-getter with a passion for Delta and customer loyalty seeks new challenges and opportunities for professional growth and advancement. Bringing over 6 years of knowledge and experience, this wide-ranging background includes , hospitality customer service,hotel reservations. Effective problem-solver who remains proactive and decisive under pressure. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
Work History
General Manager
Hestia Hospitality LLC ., DBA Wingate By Wyndham
11.2016 - 05.2022
- Address customer inquiries in a timely and accurate fashion
- Deliver information in compliance with government and corporate regulations
- Work with Leads to identify areas of improvement or clarification
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Collaborated with cross-functional teams to develop innovative solutions.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Exceeding Brand Advocate performance goals
- Exceeding corporate goals for revenue, vendors, and sales percentage
- Maintain excellent reliability and attendance
- Achieve 100% on all knowledge examinations
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Management Trainee
McDonald's
09.2010 - 01.2013
- Assist in the supervision of station personnel and customer interactions using specialized customer service training with an ability to quickly understand and resolve customer service failures
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Generate & distribute daily reports and other assignments to management and station personnel
Manager
Autoline, Inc. DBA Meineke Car Care Center
09.1992 - 12.2009
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
MBA - Financial Management
University of Ashland
Ashland, OhioBBA - Accounting And Finance
Osmania University
Hyderabad, IndiaLL.B - Law
University of Jabalpur
Jabalpur, IndiaSkills
- Superior communication skills
- Skilled multi-tasker
- Team player
- Conflict/Complaint Resolution
- Staff training and development
- Customer Service
Accomplishments
- Served as General Manager for a well known brand hotel.
- Supervised team of 16 staff members.
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
Skills
- Applications:
- Software: Microsoft Word, Excel, PowerPoint, Outlook, Lync
- People: Excellent customer service, enthusiastic people person, problem-solver
Timeline
General Manager
Hestia Hospitality LLC ., DBA Wingate By Wyndham
11.2016 - 05.2022
Management Trainee
McDonald's
09.2010 - 01.2013
Manager
Autoline, Inc. DBA Meineke Car Care Center
09.1992 - 12.2009
MBA - Financial Management
University of Ashland
BBA - Accounting And Finance
Osmania University
LL.B - Law
University of Jabalpur
Similar Profiles
Keenan JenkinsKeenan Jenkins
Hotel Front Desk Agent at Wingate By Wyndham HotelHotel Front Desk Agent at Wingate By Wyndham Hotel
R.J. NuñezR.J. Nuñez
Assistant General Manager at Hestia - Emmer And Rye Hospitality GroupAssistant General Manager at Hestia - Emmer And Rye Hospitality Group
Ramchandra DhunganaRamchandra Dhungana
Owner/Manager at Everest Foods & Hospitality LLC DBA Pam’s TooOwner/Manager at Everest Foods & Hospitality LLC DBA Pam’s Too