Anand Raju
Cincinnati,Ohio
Summary
Dynamic go-getter with a passion for Delta and customer loyalty seeks new challenges and opportunities for professional growth and advancement. Bringing over 6 years of knowledge and experience, this wide-ranging background includes , hospitality customer service,hotel reservations. Effective problem-solver who remains proactive and decisive under pressure. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
30
30
years of professional experience
Work History
General Manager
Hestia Hospitality LLC ., DBA Wingate By Wyndham
11.2016 - 05.2022
- Address customer inquiries in a timely and accurate fashion
- Deliver information in compliance with government and corporate regulations
- Work with Leads to identify areas of improvement or clarification
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability.
- Collaborated with cross-functional teams to develop innovative solutions.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Exceeding Brand Advocate performance goals
- Exceeding corporate goals for revenue, vendors, and sales percentage
- Maintain excellent reliability and attendance
- Achieve 100% on all knowledge examinations
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Management Trainee
McDonald's
09.2010 - 01.2013
- Assist in the supervision of station personnel and customer interactions using specialized customer service training with an ability to quickly understand and resolve customer service failures
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Generate & distribute daily reports and other assignments to management and station personnel
Manager
Autoline, Inc. DBA Meineke Car Care Center
09.1992 - 12.2009
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
MBA - Financial Management
University of Ashland
Ashland, OhioBBA - Accounting And Finance
Osmania University
Hyderabad, IndiaLL.B - Law
University of Jabalpur
Jabalpur, IndiaSkills
- Superior communication skills
- Skilled multi-tasker
- Team player
- Conflict/Complaint Resolution
- Staff training and development
- Customer Service
Accomplishments
- Served as General Manager for a well known brand hotel.
- Supervised team of 16 staff members.
- Achieved [Result] through effectively helping with [Task].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
- Documented and resolved [Issue] which led to [Results].
Skills
- Applications:
- Software: Microsoft Word, Excel, PowerPoint, Outlook, Lync
- People: Excellent customer service, enthusiastic people person, problem-solver
Timeline
General Manager
Hestia Hospitality LLC ., DBA Wingate By Wyndham
11.2016 - 05.2022
Management Trainee
McDonald's
09.2010 - 01.2013
Manager
Autoline, Inc. DBA Meineke Car Care Center
09.1992 - 12.2009
MBA - Financial Management
University of Ashland
BBA - Accounting And Finance
Osmania University
LL.B - Law
University of Jabalpur
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