Ananda Clarkson

• Utilized knowledge of customer experience to create specialized plans for customer retention.
• Reviewed successes and failures to learn from previous mistakes.
• Built constructive customer relationships to improve loyalty and recommendations.
• Analyzed customer behavior and data to identify trends and develop customer retention strategies.
• Identified changing customer needs and adapted service strategies to meet them.

• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Provided customers with information about availability and pricing.

• Confirmed appointments, communicated with clients and updated client records.
• Managed multiple tasks and met time-sensitive deadlines.
• Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
• Answered central telephone system and directed calls accordingly.
• Responded to inquiries from callers seeking information.
• Oversaw inventory materials monitoring, requisitions and supply re-stocking.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
• Scheduled and confirmed appointments and meetings for senior management team.

• Kept building entryway glass clean and polished for professional presentation.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
• Restocked room supplies such as facial tissues for personal touch with every job.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Responded to requests from patrons for linens and toiletries.

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• Performed rotation cleaning by steam cleaning carpets and draperies.
• Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.

• Counted and recorded assigned funds and made exchanges of funds throughout shift.
• Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
• Processed various cash transactions and answered gaming customer questions.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Secured casino funds not in use after balancing cash drawer.
• Verified individual amounts of loose coin and bundled paper money.
• Redeemed foreign currencies using accurate exchange rates.
• Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.