Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Ananda Cooksey

Oak Grove,KY
Judge a man by his questions rather than his answers.
Voltaire

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
years of professional experience

Work History

Fort Campbell Military Base

Bartender
01.2023 - Current

Job overview

  • Participate in promotional events and marketing activities, such as creating special drink menus and hosting themed nights, to attract and retain customers.
  • Maintain a clean and organized bar area, including proper storage of beverages and supplies, and adhere to health and safety regulations.
  • Greet and engage with customers in a friendly and professional manner, take orders, process payments, handle customer complaints and concerns.
  • Create and update inventory lists, order and restock supplies as needed, and monitor beverage consumption to prevent waste and optimize profitability.

Sully's Bar & Grill

Bartender
06.2021 - 09.2022

Job overview

  • Multitasking pro! Stocking, conversing, inputting orders and mixing cocktails for 100s of patrons nightly.
  • Develop and maintain relationships with guests and the local community by providing tailored service.
  • De-escalation, easing tensions between intoxicated guests and ensuring proper cut off limits for individual consumption.
  • Maintain safety standards for cleanliness and Covid-19 protocols.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Creekside Endodontics

Office Administrator
07.2020 - 06.2021

Job overview

  • Verified insurance eligibility and benefits for patients submitted and tracked insurance claims.
  • Maintained patient records with 100% accuracy and detail as well as ensuring HIPAA compliance.
  • Prepared financial treatment plans and created affordable payment options with patients.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Reconciled account files and produced monthly reports.

Clarke & Rush

Customer Service Manager
04.2016 - 07.2020

Job overview

  • Achieved recognition for most memberships sold in the Service Department within 6 months of employment as a CSR, management after 7 months of employment.
  • Track and report Inbound / outbound call booking ratios using Five9 and Service Titan CRM software.
  • Acquired high customer satisfaction scores by resolving customer complaints, prioritizing customer satisfaction and loyalty.
  • Recruited, trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Met with managers to discuss vacancies, applicant qualifications and characteristics of top candidates.
  • Closely monitored dispatch board to triage and prioritize over 100 daily calls.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.

Education

The Medical Institute of Kentucky

Clinical Medical Assisting
2023

Skills

  • Stress management
  • Composure and professionalism under pressure
  • Strong written and oral communication skills
  • Growth mindset
  • Adaptable and confident in ever-changing environments
  • Willingness to learn and take on new challenges
  • Emotional intelligence
  • Relationship builder
  • Guest Satisfaction
  • Attending Multiple Customers
  • Health Code Compliance
  • Forecast Preparation
Availability
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Timeline

Bartender

Fort Campbell Military Base
01.2023 - Current

Bartender

Sully's Bar & Grill
06.2021 - 09.2022

Office Administrator

Creekside Endodontics
07.2020 - 06.2021

Customer Service Manager

Clarke & Rush
04.2016 - 07.2020

The Medical Institute of Kentucky

Clinical Medical Assisting

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Ananda Cooksey