ANANDA GAINES
Akron,Ohio
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Alorica
03.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Ticketing Agent
Gulfport-Biloxi International Airport
03.2023 - 06.2023
- Reviewed tickets, identification and passports to verify traveler identity.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares and clarify rules.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Checked baggage at gate and loaded onto ramp.
- Directed passengers to correct airport terminal locations.
- Sold, printed and issued tickets to guests.
Direct Care Worker
Southern Mississippi Regional Center
01.2020 - 07.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medication as directed by physician.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Documented vitals, behaviors, and medications in client medical records.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Housekeeping
Beau Rivage Resort & Casino
04.2019 - 10.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Crew Member Team Leader
Taco Bell
11.2018 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Prepare/Cook food
- Maintain clean work areas behind counter and in restaurant
- Take orders and payments through drive thru
Crew Member Team Leader
Taco Bell Restaurant
06.2017 - 05.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- prepare/cook food
- maintain clean work areas behind counter and in restaurant
- put together food orders
Cashier
Marcs Grocery
01.2016 - 03.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Akron North Highschool
Akron Ohio05.2018
Skills
- Account Management
- Report Preparation
- Understanding Customer Needs
- Complaint Resolution
- Call Center Operations
- Document and Records Management
- Product and Service Knowledge
- Good Listening Skills
Timeline
Ticketing Agent
Gulfport-Biloxi International Airport
03.2023 - 06.2023
Customer Service Representative
Alorica
03.2021 - Current
Direct Care Worker
Southern Mississippi Regional Center
01.2020 - 07.2020
Housekeeping
Beau Rivage Resort & Casino
04.2019 - 10.2019
Crew Member Team Leader
Taco Bell
11.2018 - 02.2019
Crew Member Team Leader
Taco Bell Restaurant
06.2017 - 05.2018
Cashier
Marcs Grocery
01.2016 - 03.2017
High School Diploma -
Akron North Highschool