Ananda Hicks
Summary
Highly accomplished professional with a robust background in sales, administrative support, and event coordination. Proven track record in customer engagement, team collaboration, and consistently surpassing organizational goals. Skilled in leveraging social media for effective product promotion and community building. Known for adeptly resolving conflicts and delivering exceptional customer service. Experienced in overseeing operations, cultivating strong relationships, and proficiently managing data to support organizational objectives. Ready to apply extensive expertise in analyzing administrative functions, coordinating staff assignments, and developing strategic initiatives to enhance operational efficiency and support executive leadership.
Overview
9
9
years of professional experience
Work History
Vault Manager
First Citizens Bank
01.2024 - Current
- Enforce bank protocols, policies, and procedures to ensure efficient and secure operations within the vault and overall administrative functions.
- Review and manage administrative inventory, including preparing and ordering shipments, counting deposits, checking deposit slips, processing money transfers, and updating registers.
- Facilitate customer awareness and education of bank services, including digital banking capabilities
- Coordinate and monitor customer engagements and facilitated their appointments with bankers, ensuring seamless handling of customer requests.
Human Resource Officer
United States Army Reserve
09.2023 - Current
- Provide comprehensive clerical and administrative support to leadership, ensuring efficient operations and adherence to established protocols.
- Assist in managing awards programs, ensuring adherence to regulations, timely processing, and proper recognition of achievements, showcasing organizational and detail-oriented skills.
- Develop and manage creation of unit informal funds Standard Operating Procedures (SOP) and ledger, demonstrating initiative and capability in procedural development and financial management.
- Respond to inquiries and requests from military personnel, effectively managing communications to ensure timely and accurate responses.
Manager
Hibbett Sports
09.2023 - 12.2023
- Utilized social media to promote products and organized customer engagement activities, enhancing brand visibility and customer loyalty.
- Analyzed store operations and customer service processes, providing feedback and recommendations to improve efficiency and achieve weekly sales goals.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Building Manager
College Of Charleston
08.2021 - 05.2023
- Established and maintained building protocols, including scheduling, signage updates, and informational materials, ensuring compliance and accessibility for all users.
- Provided excellent customer service at front desk, addressing inquiries from students, faculty, staff, and visitors professionally and efficiently.
- Coordinated and monitored student staff and events, ensuring smooth daily operations and successful execution of events.
- Supported onboarding process for new student employees, providing comprehensive training and resources to ensure success in their roles.
Resident Assistant
College Of Charleston
09.2020 - 05.2023
- Provided advice and assistance to residents on personal and academic matters, facilitating conflict resolution and promoting harmonious living environment.
- Organized and hosted social and educational events, fostering meaningful connections and community spirit among residents, while coordinating activities to create safe, positive, and inclusive environment.
- Acted as liaison between residents and housing administration, advocating for resident needs and providing support and guidance through active listening and empathetic responses.
- Analyzed and addressed resident needs, contributing to monthly staff meetings with recommendations for new or revised policies to improve community living standards.
Administrative and Donor Care Intern
Tri-County S.P.E.A.K.S.
07.2022 - 12.2022
- Managed data collection, tracking, and entry processes to ensure accuracy and accessibility of critical information.
- Utilized social media and email platforms to increase awareness and encourage participation in organizational initiatives.
- Supported successful implementation of donation campaigns, fostering continuous engagement with previous donors.
- Collaborated on design and creation of promotional materials, enhancing brand visibility and outreach efforts.
Orientation After Dark Student Staff
College Of Charleston
06.2022 - 08.2022
- Acted as a university ambassador, conveying personal insights and experiences to new students during Q&A sessions to enhance their orientation experience.
- Provided personalized guidance to diverse student groups based on their majors and interests, demonstrating strong interpersonal skills and understanding of individual needs.
- Provided personalized guidance to diverse student groups based on their majors and interests, demonstrating strong interpersonal skills and understanding of individual needs.
- Assisted in inventory management to ensure adequate supplies for events, highlighting effective supply chain management skills.
Shift Leader
Carolina Convenience
07.2015 - 01.2018
- Facilitated onboarding and training process for new team members, ensuring seamless integration and compliance with organizational standards.
- Oversaw cash handling procedures and managed daily administrative tasks, maintaining meticulous records and ensuring financial accuracy.
- Managed inventory levels and procurement processes, ensuring adequate supplies to sustain operational needs.
- Prepared comprehensive shift summary reports for management, facilitating informed decision-making and tracking progress toward goals.
Education
Bachelors in Business Administration -
College of Charleston
Charleston, SCBachelors in Sociology -
College of Charleston
Charleston, SCSkills
- Leadership
- Collaboration
- Interpersonal Skills
- Communication
- Attention to detail
- Problem-solving
- Conflict resolution techniques
Internships
Administrative and Donor Care Intern - Tri-County S.P.E.A.K.S.
Charleston, SC | July 2022 - December 2022
- Managed data collection, tracking, and entry processes to ensure accuracy and accessibility of critical information.
- Utilized social media and email platforms to increase awareness and encourage participation in organizational initiatives.
- Supported the successful implementation of donation campaigns, fostering continuous engagement with previous donors.
- Collaborated on the design and creation of promotional materials, enhancing brand visibility and outreach efforts.
Orientation After Dark Student Intern - College of Charleston
Charleston, SC | June 2022 - August 2022
- Acted as a university ambassador, conveying personal insights and experiences to new students during Q&A sessions to enhance their orientation experience.
- Provided personalized guidance to diverse student groups based on their majors and interests, demonstrating strong interpersonal skills and an understanding of individual needs.
- Provided personalized guidance to diverse student groups based on their majors and interests, demonstrating strong interpersonal skills and an understanding of individual needs.
- Assisted in inventory management to ensure adequate supplies for events, highlighting effective supply chain management skills.
Timeline
Vault Manager
First Citizens Bank
01.2024 - Current
Human Resource Officer
United States Army Reserve
09.2023 - Current
Manager
Hibbett Sports
09.2023 - 12.2023
Administrative and Donor Care Intern
Tri-County S.P.E.A.K.S.
07.2022 - 12.2022
Orientation After Dark Student Staff
College Of Charleston
06.2022 - 08.2022
Building Manager
College Of Charleston
08.2021 - 05.2023
Resident Assistant
College Of Charleston
09.2020 - 05.2023
Shift Leader
Carolina Convenience
07.2015 - 01.2018
Bachelors in Business Administration -
College of Charleston
Bachelors in Sociology -
College of Charleston