Ananda Khamphasithivong
Glendale,AZ
Summary
Front Office Manager with hands-on experience across multiple roles, advancing from Front Desk Agent to department leadership. Consistently achieved #1 TripAdvisor ranking at both properties by focusing on guest satisfaction, staff development, and operational excellence. Known for building strong team cultures and ensuring smooth, guest-focused front office operations.
Overview
3
3
years of professional experience
Work History
Front Office Manager
TownePlace Suites by Marriott
Glendale, Arizona
06.2024 - Current
- Managed front desk operations and ensured smooth guest check-in and check-out processes.
- Supported the development of promotional events to drive customer engagement.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Oversaw customer service initiatives to improve guest satisfaction levels.
- Coordinated staff schedules and ensured adequate coverage
- Collaborated with the revenue manager to align room rates with occupancy goals.
- Oversaw deposit processes during bank visits to ensure accuracy.
- Managed and coordinated housekeeping, food and beverage, and front desk operations to ensure seamless guest experiences.
Front Desk Agent
AC Hotel by Marriott
Phoenix, Arizona
03.2023 - 06.2024
- Handled guest inquiries and resolved issues promptly.
- Processed payments and maintained accurate billing records.
- Greeted guests warmly and checked in visitors efficiently.
- Provided information about local attractions and services to guests.
- Coordinated with housekeeping to ensure room readiness.
- Answered phones, responded to inquiries, and took messages.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
Education
High School Diploma -
Copper Hills High School
West Jordan, UT05-2020
Skills
- Front desk operations
- Time management
- Team coordination
- Problem solving
- Organizational skills
- Revenue management
Accomplishments
- Led team to #1 on TripAdvisor at both TownePlace Suites and AC Hotel
References
References available upon request.
Timeline
Front Office Manager
TownePlace Suites by Marriott
06.2024 - Current
Front Desk Agent
AC Hotel by Marriott
03.2023 - 06.2024
High School Diploma -
Copper Hills High School
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