Ananda Lee
Nashville
Summary
Infant Head Teacher with a strong track record from 2022 to 2023 at Champion Christian Learning Academy, where innovative teaching methods were pioneered to enhance emotional growth. Additionally, served as a Multimedia Customer Service Representative at Journey's and a Call Center Representative Trainer at AT&T, demonstrating leadership in mentoring over 50 agents and implementing strategic training modules to boost team performance. Possesses a robust skill set including effective time management, adaptability, and advanced computer proficiency, ready to use these skills in a dynamic new role.
Overview
5
5
years of professional experience
Work History
Lead Teacher
Equally Created
07.2024 - Current
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Worked one-on-one with students and student teachers to increase overall classroom success.
Call Center Representative Trainer
AT&T
01.2024 - 07.2024
- Mentored over 50 agents, fostering a collaborative and supportive team environment.
- Persuasively introduced new software tools to enhance customer interaction and satisfaction.
- Boosted team performance by implementing strategic training modules.
- Revolutionized training approaches, increasing agent efficiency and customer satisfaction.
Multimedia Customer Service Representative
Journey's
06.2023 - 01.2024
- Resolved customer inquiries via chat, enhancing satisfaction and retention through efficient solutions.
- Handled high volume of chat interactions, achieving consistent positive feedback and quick resolution times.
- Implemented innovative chat solutions to elevate user experience.
- Boosted client retention by effectively resolving chat inquiries.
Customer Service Specialist
Marriott
10.2022 - 06.2023
- Resolved guest issues promptly, enhancing satisfaction and loyalty through effective communication.
- Managed booking system, reducing overbooking incidents and improving operational efficiency.
- Collaborated with team to streamline check-in processes, cutting wait times and boosting guest experience.
Infant Head Teacher
Champion Christian Learning Academy
03.2022 - 06.2023
- Fostered a joyful, engaging environment for early childhood education.
- Enhanced early childhood education by creating a nurturing learning atmosphere.
- Implemented structured educational programs tailored to infant developmental stages.
- Pioneered innovative teaching methods to boost cognitive and emotional growth in infants.
Airmen Apprentice
U.S Navy
06.2021 - 06.2022
- Achieved mission objectives through rigorous planning and precision.
- Maintained meticulous attention to detail in high-stakes environments.
- Facilitated team readiness through strategic training and support initiatives.
- Enhanced team capabilities by providing essential training and support.
Public Relations Specialist
Kia Motors
10.2020 - 06.2021
- Eagerly developed and executed innovative PR strategies that enhanced customer outreach.
- Used digital tools to optimize PR processes, enhancing team productivity.
- Pioneered community outreach initiatives such as; Toys for Tots, that solidified brand presence locally.
- Launched unique community programs, increasing local brand loyalty.
Education
High School Diploma -
Troup High School
LaGrange, Georgia05.2021
Bachelor's - Nursing
South College
Nashville, Tennessee07.2024
Aesthetic License - undefined
Brillare Beauty Institute
Chattanooga, Tennessee06.2023
Skills
- Effective Time Management
- Fast Learner
- Ability to Work in a Team
- Customer Service
- Adaptability
- Computer Skills
- Microsoft Office
- Ability to Work under Pressure
- Leadership
- Problem-solving skills
- Customer support
Timeline
Lead Teacher
Equally Created
07.2024 - Current
Call Center Representative Trainer
AT&T
01.2024 - 07.2024
Multimedia Customer Service Representative
Journey's
06.2023 - 01.2024
Customer Service Specialist
Marriott
10.2022 - 06.2023
Infant Head Teacher
Champion Christian Learning Academy
03.2022 - 06.2023
Airmen Apprentice
U.S Navy
06.2021 - 06.2022
Public Relations Specialist
Kia Motors
10.2020 - 06.2021
Bachelor's - Nursing
South College
Aesthetic License - undefined
Brillare Beauty Institute
High School Diploma -
Troup High School
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