Ananda Martinez
Astoria,NY
Summary
I am a dedicated and hardworking individual always assuring quality work, who enjoys working others as well as working independently. Currently an entrepreneur for human capital. Focused maintaining employer's satisfaction, and exceeding expectations through dependability and punctuality. Acquired fluency in Spanish and English. Propensity to the utmost customer satisfaction, and ability to deal with customers in a highly professional manner.
Overview
5
5
years of professional experience
Work History
After school teacher
Boys & Girls Clubs of America
09.2022 - Current
- Provide support and oversight in the classroom alongside primary teacher to help ensure safety and quality learning for all students- Assist with lesson planning, materials prep and implementation of lessons to support elementary readiness- Oversee new physical education program, including outdoor activity and physical literacy skill building
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
- Prepared after-school enrichment activities for children to encourage student participation
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts
Sales Specialist
Spectrum
05.2018 - 09.2020
- Educated customers about product features and technical details to highlight benefits and correct misunderstandings- Negotiated prices and set up contracts to finalize service agreements- Generated more than 20 leads per week and pursued opportunities to set up appointments and convert prospects into new customers- Collaborated with customers after sales to identify and resolve service, account or tech product issues- Worked with vendors and customers to optimize delivery schedules
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
Education
Bachelor's - Healthcare Administration
St John's University
Queens, New York, NYHigh school diploma -
Long Island City High School
Long Island City, NYSkills
- customer service
- Customer and personal service
- Time management
- Self Motivated
- Strong organizational and time management skills
- Troubleshooting and diagnostics
- Sales strategics
- Problem-Solving Ability
- Money Handling Abilities
- Microsoft PowerPoint
- Credit Card Payment Processing
- Agent Assistance
Timeline
After school teacher
Boys & Girls Clubs of America
09.2022 - Current
Sales Specialist
Spectrum
05.2018 - 09.2020
Bachelor's - Healthcare Administration
St John's University
High school diploma -
Long Island City High School
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