Anandhi Balraj
Mississuaga
Summary
Dynamic customer service professional at Remitbee Inc, recognized for expertise in complaint resolution and efficient transaction processing. Demonstrates strong mentoring capabilities, fostering robust customer relationships while consistently exceeding performance benchmarks. Committed to enhancing customer experiences and driving team success through innovative strategies and effective communication.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Remitbee Inc
Mississuaga
02.2018 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints and escalations in a timely manner.
- Performed outbound calling campaigns to promote new products or services.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Verified customer accounts with compliance procedures, processed transactions, bill payments, e-transfers, and refunds in an accurate and efficient manner.
- Coordinated with IT department to resolve technical issues affecting call center operations.
- Ensure necessary due diligence to support the accuracy of all customer transactions and activities.
- Utilized various software and tools to streamline processes and optimize performance.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Mentored and trained junior team members, and managed employee relationships.
- Maintained updated knowledge through continuing education and advanced training.
Senior Lecturer
Nehru Institute of Engineering & Technology
Coimbatore
01.2008 - 04.2012
- Conducted lectures, tutorials, seminars, workshops and laboratory classes for undergraduate and postgraduate students.
- Supervised and mentored students on research projects, guiding them through research methodology and academic writing best practices.
- Implemented innovative teaching strategies to accommodate diverse student needs and learning styles.
- Actively participated in faculty meetings, sharing insights and strategies for improving teaching effectiveness and student learning outcomes.
- Monitored and evaluated student participation and progress, providing constructive feedback to encourage academic growth.
- Evaluated student progress through assessments such as quizzes, exams, presentations, projects and reports.
Education
Master of Science - Computer Science
Anna University
India06-2013
MBA - Human Resources Management
Bharathiyar University
India06-2011
Bachelor of Science - Computer Science
CIET
India06-2007
Skills
- Customer service
- Call center operations
- Customer relationship management
- Customer complaint resolution
- Efficient transaction processing
- Data management
- Employee training
- Mentorship
Accomplishments
- Achieved 100% academic results for teaching Software Testing, Computer Networks, Mobile Computing & Fundamentals of computing and programming.
- Recognized multiples times for Customer Service Excellence based on client feedback.
- Achieved First call Resolution rate at 90%+, minimizing repeat calls .
- Coached and mentored 10+ new hires , improving onboarding time and reducing early attrition .
Timeline
Customer Service Representative
Remitbee Inc
02.2018 - 09.2023
Senior Lecturer
Nehru Institute of Engineering & Technology
01.2008 - 04.2012
Master of Science - Computer Science
Anna University
MBA - Human Resources Management
Bharathiyar University
Bachelor of Science - Computer Science
CIET
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