Anandi Raoja
Rochester,NY
Summary
Dedicated assistant at a clinic with a positive track record at, enhancing patient satisfaction through effective patient care coordination and HIPAA-compliant data management. Skilled in scheduling and fostering trust, I significantly streamlined workflows. My adaptability and commitment to professionalism have consistently improved healthcare delivery and patient outcomes.
Developed strong communication and organizational skills in various settings, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
1
1
year of professional experience
Work History
Medical Assistant
New Life Medical Services
03.2024 - 08.2024
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Improved clinical workflow with introduction of electronic health records system.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Receptionist
SK Driving School
10.2023 - 02.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Scheduled office meetings and client appointments for staff teams.
Education
Bachelor of Science - Bioinformatics And Computational Biology
Rochester Institute of Technology
Rochester, NY05-2028
Skills
- HIPAA compliance
- Scheduling
- Customer service
- Data entry
- Patient assessments
- Professionalism and ethics
- Patient care coordination
- Flow management
- Administration
- Adaptable
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Timeline
Medical Assistant
New Life Medical Services
03.2024 - 08.2024
Receptionist
SK Driving School
10.2023 - 02.2024
Bachelor of Science - Bioinformatics And Computational Biology
Rochester Institute of Technology
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